BCFMA Client and Case Management Leader, Fredericton

Step into a pivotal leadership role at BC Family Maintenance Agency in Victoria, BC as a Client and Case Management Manager. This full-time position emphasizes operational efficiency and team development.

In this role, you will lead a team focused on providing exceptional client services while ensuring that BCFMA meets its operational objectives. Your expertise in coaching and managing relationships in a unionized workplace will drive performance and service excellence. This position is ideal for someone passionate about community service and reconciliation efforts.

Key Responsibilities:• Manage team performance and oversee daily case operations • Implement operational enhancements aligned with agency goals • Address and resolve escalated client concerns • Strategize for continuity during service disruptions • Engage in long-term planning for agency service delivery

Requirements:• Degree or diploma in relevant social or public science fields • At least three years of experience in leadership • Proven ability to manage in customer-centric environments • Experience working with diverse clientele • Knowledgeable in applicable legislation and policies

Contribute to impactful community services through strong leadership at BCFMA in vibrant Victoria. #J-18808-Ljbffr