District Manager - Edmonton, Calgary

Location

Alberta

Position

District Manager AB South

Type

Full-Time

Reports to

Michelle Hubich, Regional Director

About Us

Pet Valu is Canada's leading pet specialty retailer, dedicated to strengthening the bond between dedicated pet lovers and their pets. With 50 years of animal care expertise, we operate over 800 stores across Canada under several banners, including Pet Valu, Bosley’s, Total Pet, Paulmac's Pet, Tisol&Chico. Guided by our mission to deliver products, care, expertise, and memorable moments, Pet Valu is a place where people build meaningful careers while making a positive impact on pets and communities.

What will you do?

Reporting to the Regional Director, the District Manager is responsible for all activities and sales results in the district located in the AB South area. The District Manager will hire, train and develop their management teams to attain sales growth. They will ensure district-wide customer satisfaction and product quality, while managing the territory's financial performance, and managing safety and security within the district.

Responsibilities

Regularly reviews outstanding vacancies; ensures all vacancies are filled in a timely manner at store

Hiring– Create a talent pipeline by developing and maintaining proactive staffing plans for the region; plan&coordinate hiring (pre-screening, interviewing, reference checks) through others for vacancies in stores within their region

Training– Work with store managers to ensure that all employees are adequately training in procedures and product knowledge; ensure that the training program is utilized within their region

Scheduling– conduct reviews of scheduling to ensure labour costs do not exceed projections

Complete an analysis of the labour reports each pay period

Performance Management and appraisal– Complete annual performance evaluations of all district's Store Managers and ensure that Store Managers complete evaluations of staff

Ensure performance issues are dealt with in a professional and timely manner; staff merit increases and position changes follow HR guidelines

Health&Safety– ensure store managers enforce all health&safety requirements, i.e., utilizing protective devices, completion of accident reports, etc.

Operational Standards

Complete monthly store visits

Ensure all stores adhere to corporate standards by ensuring Store Managers audit and address any lapses

Monitor inventory levels in stores to ensure that company standards and tolerances are met; Where variances exist, develops and follows up on action plans developed with the store manager

Monitor freshness tracking in all stores with careful attention to reducing expiring food write-offs

Ensure the monthly Call to Action program is executed in all stores

Conduct regular loss prevention checks and coordinate with the Loss Prevention department to proactively address issues of shrinkage in stores within their region

Regularly review and analyze sales results for their area; develop and implement individual business strategies for all stores in their area to improve business results (i.e., transferring“best practices” from one store to another within their region); sets targets, follows up regularly to monitor performance, suggest improvements, and remove obstacles where possible

Provide after hours phone support to stores

Sales Leadership

Regularly monitor customer service model within stores to ensure all staff interact with customers in a professional manner; resolve serious customer complaints and/or where the manager requires assistance

Provide regular feedback and partnership to Senior Leadership on improvements needed to grow the business and improve processes

Conduct regular conference calls with district team to review results, provide direction on what is important to drive sales

Participate in regional conference calls, offering insight on business trends and plans

Complete quarterly district business plans of action

Complete annual business review

Foster a sales and profit focused positive environment in the district

Store and Chain Growth

Ensure Operation Department’s responsibilities in district store makeovers are completed on time

Assist in the opening/closing/relocation/makeovers of stores as required

Ensure that all new stores are operational upon opening— i.e. open on time, with well-trained staff

Monitor local competition and reports to the Real Estate department on relevant market activity, i.e., construction, anchor tenant changes, mall renovations, new home development

Administration

Ensure that store deficiencies are reported, and addressed

Review communication memos, emails and distributes information to the region as required and ensure they are acted upon

Complete and submit reports on operations– Brand Standards, Quarterly Business plans of action etc.

Work on special projects as required

Finance/Sales/Reports

Prepare expense reports, code expenses and submit receipts as directed by corporate

Analyze reports, communicate appropriate information to Regional Director to maximize business opportunities and improve district profit

Review profit and loss statements. Determine areas of opportunity to improve and maximize bottom line profit

Control and minimize expenses through POS discounts, store use of supplies, employee discounts, and damaged inventory

Drive sales and create a team-oriented environment through customer service role plays, communicating shop scores, and developing in store contests

Collect and analyze a variety of data sometimes creating, preparing and maintaining spreadsheets and workbooks

Participate in loss prevention awareness by overseeing ADT reports and following up on all exceptions. Perform random audits of petty cash; cash pickups, etc. in stores

Maintain vendor relations by submitting invoices and purchase orders in a timely manner

Ensure loss prevention directives are in place. Work directly with LP Manager in cases of employee theft

Inventory/Merchandising

Assist store management in maintaining inventory levels ensuring stock does not deplete

Ensure stores are in compliance of organizational standards and stockroom/restroom standards are met

Eliminate loss and maintain store ambiance by ensuring 8-week cleaning rotations is implemented in ever store

Control loss by destroying damaged goods at store level

Ensure aquarium systems are to standards and that water tests within proper range to minimize loss in fish

Ensure only corporate approved fixtures and advertisement promotional materials are used in stores

Ensure store ambiance and merchandising execution standards are met in every store

Prepare and perform physical inventories ensuring accurate counts are taken

Staffing And Training

Ensure the district is fully staffed and maintains quality bench strength

Control payroll expenses by assisting the store manager in scheduling budgeted hours. Ensure store manager is scheduling based on business needs

Interview, hire and train store management

Motivate, coach, counsel and develop teams focused on selling

Manage and approve vacation requests ensuring stores are always adequately scheduled

Arrange travel for self and managers to attend company meetings and training seminars securing the best rates possible

Communication

Shares best practices, successes and opportunities with the organization

Streamline all communication and ensure company directives are implemented by deadlines specified

Participate in special projects administered from corporate office

Participate in community events through planning, organizing and executing as needed

Works closely with store and corporate teams to bridge any communication and operational gaps to increase effectiveness and production

Qualifications&Experience

College level graduate (preferably from a Business, Retail or Marketing program and/or extensive retail experience)

Minimum of 2 to 3 years retail chain experience at a District or multi-store management level leading 10+ stores in a large retail chain; ideally gained in a progressive operations role

Demonstrate strong retail visual merchandising skills

Ability to travel, visit stores and attend meetings

Proficiency with Word and Excel software programs

Strong time management and prioritization skills and solutions

Benefits

Hybrid, Flexible Work Options

Comprehensive health and dental benefits

Employee Share Purchase Plan with company matching

Learning and Development support tailored to you

An inclusive, collaborative culture where your voice matters

Fun company events that keep us connected

Preferred rates for car rentals, hotels, phone plans and gym discounts

Generous employee discounts on our products

Pet Valu is an equal opportunity employer committed to inclusion and accessibility. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

At Pet Valu, we are committed to transparency and fairness in our hiring practices. This posting is for an existing vacancy.

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