Customer Service Agent at Canadian North, Yellowknife

Join Canadian North as a Customer Service Agent in Yellowknife, NWT. Provide exceptional service handling passenger check-ins, baggage, and inquiries in the aviation industry.

As a Customer Service Agent, you'll be essential in ensuring a smooth experience for our passengers. This position requires strong communication and interpersonal skills, particularly for those working with mobility assistance and handling complaints. Your role will also include making reservations, processing claims, and coordinating with aircraft for operational needs.

Key Responsibilities:• Process passenger check-ins and manage baggage operations • Handle travel reservations and compute fares accurately • Assist passengers with mobility and special needs • Resolve customer escalations and issues effectively • Maintain accurate record-keeping for flights

Requirements:• High school diploma or equivalent experience required • Bilingualism in English/French or English/Inuktitut is an asset • Strong communication and teamwork skills • Ability to multitask under pressure • Available for irregular hours and shift work

Elevate passenger service standards and support northern communities with your skills at Canadian North in Yellowknife. #J-18808-Ljbffr