Bilingual Customer Service Agent, Calgary

Elevate customer experiences as a Bilingual Customer Service Agent with CBRE. This role focuses on assisting clients in English and French through phone, chat, and email interactions.

As part of CBRE’s Call Center team, you'll be the critical first point of contact for clients. Your role involves answering service requests, resolving inquiries, and coordinating support with a focus on timeliness and accuracy. Proactive communication and strong organizational skills are essential to drive efficiency and improvements within our processes.

Key Responsibilities:• Answer incoming service requests via various communication channels • Respond to and resolve customer inquiries with precision • Escalate issues as necessary and follow up on service orders • Schedule meetings and manage logistical coordination • Update company systems and generate ad hoc reports

Requirements:• Proficient in English and French for client interactions • High School Diploma or GED with relevant experience • Familiarity with Microsoft Office products • Strong organizational and basic math skills • Ability to follow work routines under supervision

Make a meaningful impact on customer satisfaction through precise communication and support at CBRE. #J-18808-Ljbffr