Customer Service Representative, Lethbridge

Do you enjoy solving problems and helping customers&clients find the perfect solutions? We’re looking for an outgoing Customer Service Representative to join our client’s team! In this role you’ll support their clients by providing product knowledge and identify solutions to help them run their operations smoothly.

What's in it for You?

A supportive team that encourages growth and collaboration.

An environment that values your expertise and attention to detail.

Compensation&Hours

The rate of pay will be $19 - $21/hr. based on experience

Monday– Friday, daytime hrs.

Position Summary

Respond to customer inquiries through phone, email, and chat, offering expert advice and timely assistance

Build and maintain client relationships by understanding their needs and providing proactive support.

Identify opportunities to recommend additional products and services that support their project needs

Process orders, track shipments, and ensure prompt and accurate delivery of products

Collaborate with the internal team to resolve any issues and maintain customer satisfaction

Maintain detailed records of customer interactions using our CRM system

Required Qualifications

Proven experience in a customer service and/or sales role

Strong communication skills and experience managing technical or complex customer enquiries

An eye for identifying sales opportunities and recommending solutions that fit customer needsA proactive approach to problem-solving and a focus on client satisfaction

Ability to manage multiple tasks and stay organized in a fast-paced environment

Bonus Points

Previous experience in restaurants, retail or other customer service positions

#J-18808-Ljbffr