Customer Service Representative at Waste Connections, Calgary

Elevate your career with Waste Connections of Canada as a Customer Service Representative in this temporary position. Bring your expertise in high-volume customer service and contribute to community safety and satisfaction.

Waste Connections is looking for a professional customer service representative for an 18-month temporary role, with the potential to convert to full-time. This position emphasizes customer inquiries, billing discrepancies, and process improvements. Your ability to communicate effectively will help educate customers and support service enhancements.

Key Responsibilities:• Respond to customer inquiries via phone and email • Investigate and resolve billing discrepancies professionally • Educate customers on overage policies and plans • Collaborate with internal teams for seamless issue resolution • Track recurring trends to improve customer satisfaction

Requirements:• 2 years of high-volume customer service experience • Proficient in Microsoft Word, Excel, and Outlook • Strong verbal and written communication skills

Use your communication skills and customer-oriented approach to support Waste Connections' mission and improve customer experiences. #J-18808-Ljbffr