Customer Service Representative, Calgary

Customer Service Representative We are looking for a motivated and enthusiastic Customer Service Representative to join our team. In this role, you will manage the full order process while providing excellent customer support and working closely with the Sales and Operations teams. This is an in office position, working Monday - Friday 8am-4:30pm.

Benefits:

Competitive pay based on experience.

Comprehensive health benefits package

Progressive career development planning

A fun environment with corporate events, parties, and team building activities

Responsibilities:

Handle a high volume of customer calls and emails in a professional and timely manner

Process customer quotes, sales orders, returns, and order changes accurately

Provide customers with product information, pricing, availability, and delivery timelines

Follow up on back orders, shipments, and delivery updates to ensure customer satisfaction

Coordinate shipments, pick-ups, and returns with freight carriers

Support sales efforts by recommending alternate or additional products based on customer needs

Maintain accurate customer records and files

Resolve customer concerns and provide solutions in a professional manner

Communicate with internal teams to ensure orders are completed efficiently and on time

Monitor customer feedback and help identify opportunities to improve service

Qualifications:

1–2 years in a sales or customer service environment

Strong communication and problem-solving skills

Organized and able to manage multiple priorities in a fast-paced environment

Comfortable using Microsoft Office and learning new software systems

Skyline Building Systems | Thermal Systems

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