Fintech Customer Service Representative, Hamilton

Step into the fintech world as a Customer Service Representative in Hamilton, ON. Provide unparalleled support while managing payment-related inquiries in a collaborative, high-energy atmosphere.

This full-time role features a rotating schedule and emphasizes a customer-first approach. You will support users with precision and professionalism, gaining vital exposure to the fintech space. With clear pathways for growth into areas like Account Management or QA, you’ll be part of a team committed to continuous improvement and high-quality customer experiences.

Key Responsibilities:• Handle customer inquiries via email and phone with care • Troubleshoot complex payment issues for various users • Work alongside internal and external teams for issue resolution • Prioritize support tickets effectively and maintain quality • Contribute to team initiatives and knowledge sharing efforts

Requirements:• Minimum of 1 year in customer service or support roles • Excellent communication skills for user interactions • Focus on delivering high-quality over high-volume service • Experience with ticketing systems like Freshdesk or Zendesk • Adaptable to rotating shifts with a proactive learning attitude

Join this fast-growing company and leverage your skills to enhance customer satisfaction and support innovative financial solutions. #J-18808-Ljbffr