Customer Service Coordinator, Pickering

Salary Range: $56,300.00 To $63,000.00 Annually

Purpose Reporting to the Customer Service Supervisor, this role will input orders, coordinate the processing and invoicing of orders ensuring customer’s expectations of quantity and delivery dates are met consistently. This role will provide exceptional customer service support to customers as well as internally within the organization by obtaining, analyzing and verifying the accuracy of order information in a timely manner.

Responsibilities Receive and process orders and invoices via email and other proprietary online portals with a high level of accuracy for a designated portfolio.

Communicate with team and customers on any additions or removals for orders

Complete daily checks and verify accuracy of items ordered by customers based on internal changes or updates

Work closely and communicate often with other departments such as warehouse, sales and production planning for the purpose of processing and shipping orders

Build positive relationships with customers to ensure data integrity of customer profiles are captured accurately in Company systems

Support our customers and manage their expectations efficiently and professionally; on the phone as well as over email

Gain a strong understanding of the business to support and respond to customer requests (product, pricing and availability) and provide accurate and timely information

Solve customer concerns and find best possible solutions by working with internal departments

Perform data entry in various platforms

Ensure that the shipping department has the information needed to arrange for the picking and staging or of orders

Inform customers of estimated delivery schedules and other information pertaining to their order

Ensure customer service standards are upheld when dealing with customer complaints, escalating to department lead for out-of-scope issues

Act as back up to peers as needed

Qualifications Post-Secondary education, preferably a Community College Diploma/Certificate.

Minimum two years’ experience in a Customer Service / Order Processing role, preferably in a food manufacturing environment

Experience using an ERP system (preferably Sage) and other order management portals and systems

Strong computer literacy skills including experience with Microsoft Excel

Detail oriented, able to multitask and prioritize work in a fast-paced environment

Positive, professional attitude with both external customers and internal communications

Effective organizational skills and time management skills

High level of attention to detail, accuracy and adaptability to change

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