Social Services Centre Administrator (Summer Student) - CONTRACT, Calgary

Position Summary Reporting to the Coordinator, Free Goods Program, the Social Services Centre Administrator Summer Student will support several aspects of the Free Goods Program and Donation Centre operations. This position requires strong communication and administrative skills, as well as the ability to multi-task and problem solve. Sound judgement and a desire to meet people where they’re at in order to support them on their housing journey are critical to this role.

Schedule: Sunday-Thursday 9:00am-4:00pm.

Department: Resource Development&Community Innovation.

Reports To: Free Goods Program Coordinator.

Job Duties and Responsibilities

Support the day-to-day operations of the Move Out Program and Donation Centre, including managing the Donation Centre inbox and telephones; responding to inquiries in a timely fashion.

Act as a contact for volunteers and practicum students; answering questions, recognizing their efforts and ensuring the needs of our clients are met.

Support clients of the program, using a low-barrier and trauma-informed approach to ensure they receive what they need to make their house feel like a home.

Coordinate with external stakeholders such as Case Managers and independent movers to manage appointment times and arrange transportation for the client’s new belongings.

Providing outstanding customer service to community donors dropping items off at the Donation Centre; offering recognition of their support as well as taking photos and listening for interesting stories that may be helpful for promotional purposes.

Support community engagement activities including facility tours and community events.

Collaborate with Donation Centre Coordinator to manage donation pick-up requests and ensure timely communication to donors.

Other duties as required.

Required Competencies and Qualifications

Experience in community engagement and/or volunteer coordination is preferred

Satisfactory Criminal Record and Vulnerable Sector Check– dated within the last 6 months. Copy required.

Related experience and a proven record of success, preferably in a complex non-profit environment

Proven skills and experience managing relationships

Energetic and self-directed, with strong time management, multi-tasking and organizational skills

Excellent communications skills, both verbal and written

Experience operating in Microsoft Office365

Eager to learn new systems and develop improved best practices

A genuine commitment to the mission, vision, values, and work of the agency.

Working Conditions The individuals we serve are experiencing homelessness or precarious housing and may also be facing substance use disorders and/or mental or physical health challenges. Many have a history of significant trauma. These experiences can influence their interactions with both staff and one another. By recognizing these behaviors as responses to past experiences, we are able to engage with our guests in a manner that is empathetic and respectful.

This role may involve high‑stress situations that require resilience, compassion, and composure. At the DI we are deeply committed to the well‑being of our staff, implementing policies and providing resources that support both physical and psychological safety, as well as mental health. We address the immediate challenges faced by our team to provide the highest level of support as well as the cumulative impacts of this vital work. By prioritizing staff well‑being, we empower our team to provide the highest level of support to those in need, fostering a culture of care and understanding throughout our organization.

While the work is demanding and requires a strong commitment, those who are drawn to this field often find it to be one of the most impactful and rewarding careers they can pursue. It’s about making a difference – one person at a time.

Although the DI is a smoke‑free work environment, there may be occasional exposure to secondhand smoke from designated smoking areas nearby.

What we Offer Staff at the DI enjoy competitive compensation packages, including employer‑paid benefits depending on role and employment type.

Some of the employer‑paid group benefits include:

Sick days

Wellness days

Extended Health&Dental coverage

Employer Matching RRSP Program

Homewood EFAP

Life Insurance and Accidental Death&Dismemberment (AD&D)

Employees will be enrolled in Long‑Term Disability and Critical Illness insurance, paid for by the employee. This is mandatory and may not be opted out of.

Benefits are based on employment type and usually available on the 1st of the month following your start date. If you are successful in obtaining employment with the DI, People&Culture will discuss your eligibility for benefits with you.

Vulnerable Sector Check A satisfactory vulnerable sector clearance is required prior to resumption at the DI.

Alberta Living Wage Employer The DI is an Alberta Living Wage Employer. This means we are committed to paying our employees a living wage that allows them to meet their basic needs and participate in their communities. A living wage is different from minimum wage in that minimum wage is mandatory and the same throughout the province while a living wage reflects what people need to cover the actual costs of living in their communities. Visit to learn more about the living wage.

Equal Employment Opportunity The DI is an equal employment opportunity employer. We are committed to and support equal employment opportunity for all individuals without regard to race, religion, color, national or ethnic origin, gender, age, sexual orientation, gender identity, disability, or veteran status.

If you are an applicant in need of accommodations or special assistance throughout the interview process, please submit a request by email to .

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