Entry Level Customer Service Representative, Calgary

Entry Level Customer Service Representative

JOB-10046579

Anticipated Start Date: July 14, 2026

Location: Calgary, AB

Type of Employment: Contract

Job Summary If you're interested in an Entry Level Customer Service Representative job, then this is the best role for you! This role provides best-in-class service to support business operations and ensure customer and company goals are achieved in partnership with customer-facing teams. Responsible for managing order processing, customer requests, and transactional coordination. Supports resolution of complaints, returns, and operational issues while contributing to process improvement initiatives.

Job Description

Collaborate with customer-facing commercial units and internal teams to achieve business objectives

Create and manage customer orders, including delivery date review and product availability checks

Execute transactional reconciliation for dealer-to-dealer transfers

Manage product returns, including seasonal items and empty containers

Respond to customer and team requests via phone, email, and other communication channels

Handle order entry, adjustments, scheduling, product availability, and delivery issues

Investigate, resolve, document, and communicate customer complaints and errorsParticipate in process improvement projects

Skills Required

Results-oriented mindset

Strong collaboration skills

Agility and adaptability

Strong decision-making ability

Excellent communication skills

Knowledge or experience in SAP (preferred)

Proficiency in Excel (preferred)

Experience in operations, process analysis, strategy development, behavioral influence, or change management (desired)

Experience handling customer-facing requests and issue resolution

Strong documentation and organizational skills

Ability to manage multiple priorities and deadlines

Education/Training/Certifications

Bachelor’s degree in Business, Supply Chain Management, or related field

Or equivalent operational experience in Order Management or Logistics

Additional Requirements

Must pass a background check

Start Time: 08:00 AM

Ability to work in a fast-paced operational environment

Pay Rate/Salary

Estimated Salary: $16.68 to $24.68 per hour. Compensation will be offered within this posted range based on experience, skills, and market factors.

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