Sr. Client Manager, Private Client / VIP / High-Net Worth, Hamilton

Business Line Private Client / High-Net Worth

Hours Per Week 35 (Full-Time)

Location Ontario– Any, Hybrid ( Details Full-Time, Permanent Position, Current Vacancy

Wage Transparency The base salary range for this position is $70,000 to $85,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case‑by‑case basis. In addition to the base salary, this position may be eligible for performance‑based incentives.

About the Role The primary role of the Senior Client Manager is to attract, retain and build strong relationships with our Private Clients by providing superior service and tailoring recommendations that fit the needs of successful and accomplished individuals and families. The ideal candidate is a seasoned professional with at least 10 years of P&C or VIP personal insurance experience with a proven record of accomplishment.

What You’ll Do

Service and proactively manage your assigned clients’ personal insurance portfolio’s inclusive of renewals, mid‑term changes, cancellations and claims in accordance with company service/quality standards

Complete pre‑renewals calls for all assigned clients 30‑45 days in advance of homeowners renewal to build rapport and understanding of their insurance needs and subsequently build a comprehensive insurance plan that fits these identified needs

Handle incoming/outgoing calls and email requests from clients in a timely manner

Assist with insurer portal transactions to complete endorsement and renewal activities

Manage accounts receivables and follow‑up activity

Manage and build relationships with assigned Centre’s of Influence (i.e. wealth management firms, art appraisers, real‑estate firms, etc.) and their client base to grow assigned portfolio

Request referrals from clients, business associates and other departments to ensure consistent pipeline of new clients are added to assigned portfolio

Achieve new business and growth targets through new business and cross‑sell of existing clients

Attend industry and carrier training sessions to ensure well‑versed in new products and services available

Function as first line underwriters, qualifying, maintaining and promoting sound quality business

Maintain professional business relationships with industry partners

What You Bring

Active RIBO license (other provincial licenses and designations would be an asset)

At least 10 years of P&C and or VIP personal insurance experience is desired

Minimum of 5– 7 years’ experience especially with high‑end carries such as Chubb Insurance, Aviva Ovation, Unica Live Easy, Northbridge Onyx and Intact Prestige

Excellent computer skills expected EPIC fluency an asset

Strong customer service skills in order to maintain long‑term growth and retention

Strong Quotation skills for new business, cross selling, upselling and remarketing to ensure clients’ needs are consistently met or exceeded

Excellent organizational, planning and prioritizing skills

Adaptable to change

A talent for listening, establishing trust and is dedicated to crafting solutions for clients

Strong oral and written communications skills including presentation skills

Detail and goal oriented, highly motivated and resourceful to achieve results

Positive attitude with a strong work ethic

Benefits

A hybrid environment approach that keeps the best interests of our staff and our clients in mind

Annual bonus plan for all employees

Matching RRSP plan of 5% of salary

Referral Commission Plan

Generous benefits plan including Health Care Spending Account starting on the first day of employment

Full support for continuing education&internal opportunities to grow as an insurance professional to advance career

Reimbursement of license fees and professional membership dues

A global team of industry leaders focused on employee retention, client growth, industry innovation and collaboration

Accommodations are available on request for candidates taking part in all aspects of the selection process.

Artificial Intelligence Disclosure: A.I. is not being used to screen, assess, or select applicants for the position.

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