Retail IT Systems Administrator (Windows / Systems …, Calgary

The Opportunity We are seeking a well‑rounded Systems Administrator with a strong foundation in Windows systems administration, general Systems Operations, and information security best practices. This role is responsible for maintaining reliable, secure, and scalable IT systems across on‑premises and/or cloud environments. The ideal candidate is comfortable wearing multiple hats, troubleshooting complex issues, and partnering with security teams to protect enterprise infrastructure.

Key Responsibilities Systems Administration

Administer, maintain, and support Windows Server environments (AD, DNS, DHCP, Group Policy, file/print services)

Manage day‑to‑day system operations, including patching, monitoring, backups, and performance tuning

Deploy and maintain standard operating system builds and system configurations

Assist with infrastructure upgrades, migrations, and lifecycle management

Provide Tier 2/3 escalation support for client, server, and infrastructure issues

Security&Compliance

Apply security hardening and baseline configurations aligned with best practices

Manage identity and access controls (AD, RBAC, least‑privilege access)

Assist with vulnerability remediation, patch management, EDR management, and audit readiness

Monitor systems for security events and participate in incident response

Collaborate with InfoSec stakeholders to enforce policies and compliance requirements

Automation&Improvement

Use scripting and automation to improve reliability and efficiency

Maintain documentation for systems, standards, and procedures

Identify operational risks and recommend improvements to availability, security, and scalability

Required Qualifications

5+ years of experience in systems administration or sysops roles

Strong experience with Windows Server and Active Directory environments

Working knowledge of information security principles (hardening, access control, patching, incident response)

Familiarity with monitoring, patch management, EDR, and other endpoint management tools

Ability to troubleshoot complex issues across systems, networking, and security layers

Preferred Qualifications

Experience with PowerShell scripting and automation

Knowledge of networking fundamentals (TCP/IP, firewalls, VPNs)

Experience supporting compliance or security frameworks (e.g. PCI‑DSS, NIST, ISO 270001, SOC 2)

Prior experience partnering closely with InfoSec or Security Operations teams

Additional Skills

Strong analytical and problem‑solving skills

Ability to prioritize and manage multiple tasks in a production environment

Clear written and verbal communication

Comfortable working independently and as part of a team

Competitive Benefits

A place where you can take your career in the direction you want to grow and go

Opportunities for advancement and career development

Equal Opportunity&Accommodation Statement We are committed to providing equal opportunities to all applicants. If you require accommodation due to a disability, you will have an opportunity to notify us when scheduling your interview.

We are an equal opportunity employer and encourage applications from all qualified individuals. Our ability to work as one team across Canada, the United States, and the Caribbean is foundational to our success. We show up as our authentic selves each day and create space for one another’s unique contributions.

We respect the diverse cultures, traditions, and perspectives of Indigenous Peoples and seek to achieve equitable partnerships and opportunities with Indigenous communities.

Fine Print Candidates must be legally eligible to work in the country in which they applied. Regrettably, we are unable to sponsor employment visas at this time.

Pre‑employment Screening Final candidates will be required to undergo a confidential pre‑employment background check, including but not limited to educational, criminal, credit, drug and alcohol, and/or fitness for duty testing.

#J-18808-Ljbffr