Retirement Living Manager, Wellington (Elora)

The Retirement Living Manager is responsible for the overall operational management, occupancy growth, and resident experience within the Retirement and Independent Living community. This role oversees daily operations, leads sales and marketing initiatives, supports staff, and ensures a high standard of service delivery for residents.

The Manager will work collaboratively with leadership to achieve occupancy targets, enhance resident satisfaction, and support the organization’s strategic goals while maintaining compliance with applicable regulations and best practices.

Key Responsibilities

Operations Management

Oversee the day‑to‑day operations of the Retirement and Independent Living community.

Ensure a safe, welcoming, and resident‑centered environment.

Coordinate services including dining, housekeeping, recreation, maintenance, and resident supports.

Monitor service delivery standards and ensure consistent quality of care and hospitality.

Address resident and family concerns promptly and professionally.

Support emergency preparedness and response protocols.

Sales and Marketing

Lead occupancy and revenue growth strategies for the Retirement and Independent Living community.

Conduct tours, presentations, and follow‑up with prospective residents and families.

Manage the sales pipeline including inquiries, leads, and conversions.

Develop and maintain relationships with community partners, referral sources, and healthcare providers.

Coordinate marketing initiatives including events, community outreach, and advertising campaigns.

Track occupancy metrics and provide regular reports to leadership.

Resident Experience

Foster a positive community culture that supports independence, dignity, and engagement.

Oversee resident onboarding, move‑ins, and transitions.

Support the development of programming and activities that enhance quality of life.

Encourage resident and family feedback through meetings, surveys, and engagement opportunities.

Financial Oversight

Support budgeting and financial management for the retirement and independent living operations.

Monitor occupancy, revenue, and operating expenses.

Ensure responsible resource utilization while maintaining service standards.

Team Leadership

Supervise and support team members within retirement and independent living services.

Participate in recruitment, orientation, training, and performance management.

Promote teamwork, accountability, and professional development.

Compliance and Quality

Ensure operations meet regulatory requirements and organizational policies.

Maintain documentation and reporting as required.

Participate in quality improvement initiatives and operational reviews.

Qualifications

Post‑secondary education in Business Administration, Healthcare Administration, Hospitality Management, or a related field.

Minimum 3–5 years of experience in retirement living, seniors housing, hospitality, or healthcare operations.

Experience in sales, marketing, or occupancy management is strongly preferred.

Demonstrated leadership and team management experience.

Strong interpersonal and communication skills.

Ability to build relationships with residents, families, and community partners.

Strong organizational and problem‑solving skills.

Key Competencies

Leadership and team development

Customer service and hospitality mindset

Sales and relationship building

Strategic thinking and operational management

Financial awareness and accountability

Conflict resolution and problem solving

Working Conditions

Combination of office work and community engagement.

Occasional evenings and weekends may be required for events or tours.

Frequent interaction with residents, families, staff, and external partners.

About Tri‑County Mennonite Homes Tri-County Mennonite Homes does not require COVID‑19 vaccination as part of the onboarding process, however TCMH continues to strongly recommend "up‑to‑date" COVID‑19 vaccinations.

New employees will be required to complete a vulnerable sector check and TB test as part of the onboarding process.

Tri-County Mennonite Homes is a leader in providing services to seniors and adults with developmental disabilities. With dedicated staff and volunteers, we operate three divisions: Greenwood Court in Stratford, Nithview Community in New Hamburg, and Aldaview Services in New Hamburg. Our mission is "Making Every Day Matter".

Tri-County Mennonite Homes is pleased to accommodate individual needs in accordance with the Accessibility of Ontarians with Disabilities Act, 2005 (AODA), within our recruitment process. If you require accommodation at any time throughout the recruitment process, please speak with our Human Resources Consultant.

What We Offer

Full‑time, part‑time and casual opportunities

Pension plan

Health and dental benefits

Short‑term disability

Life insurance

Paid orientation

Training opportunities and career development

Employee appreciation lunches and events

Employee Assistance Program

An employee Social Committee

Tuition support programs

Employee pricing on meals from our kitchen

A positive and supportive working environment

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