Team Lead for Customer Service at IntouchCX, Winnipeg

Join IntouchCX as a Team Lead to elevate customer service quality and inspire your team. Utilize your leadership skills to guide Customer Service Representatives while driving business performance.

As a Team Lead (Supervisor) at IntouchCX, you will manage CSRs, ensuring consistent quality service in all customer interactions. This role focuses on enhancing employee engagement through training and evaluations, while strategically analyzing performance metrics. You'll be responsible for motivating teams and developing incentive programs to foster individual success.

Key Responsibilities:• Manage and supervise Customer Service Representatives effectively • Facilitate training and foster professional development for staff • Analyze reports to identify performance improvement opportunities • Collaborate with operations for staffing and performance optimization• Act as a role model and uphold company values

Requirements:• High school diploma or equivalent; post-secondary education preferred • 1-2 years in customer service, with supervisory experience • Experience handling escalated issues in contact centers • Proficiency in Google Suite applications is desirable • Exceptional organization and time management skills

Lead your team to achieve outstanding customer service results at IntouchCX. #J-18808-Ljbffr