Training Coordinator - Instant Ticket Production, Winnipeg

Training Coordinator - Instant Ticket Production We're looking for a resourceful, process-driven Training Coordinator to join our Manufacturing team within our Winnipeg Office at 140 Otter Street.

This is a newly established, long-term opportunity for someone who thrives at the intersection of operational knowledge and structured learning. You'll own the training function for our press room operations— designing how knowledge gets captured, who delivers it, and how we measure whether it's actually working. If you're someone who can wrangle subject matter experts, build the infrastructure from scratch, and make sure the right people are trained on the right things, this role was built for you.

Who We Are With a legacy spanning over a century, Pollard Banknote has become a world leader in instant ticket manufacturing and digital lottery solutions that enhance player engagement through cutting-edge technology. Our diverse and talented team brings ideas to life through creativity, innovation, and collaboration. From exciting lottery experiences to impactful partnerships, we’re shaping the future of gaming and making a difference in millions of lives. Join us and help reimagine how the world plays.

What We Offer

Competitive compensation

Profit sharing program– every role plays a part in our success!

Company pension

Opportunities for professional development

On Site Gym

Footwear subsidy program

A variety of committee driven employee engagement activities

Employee&Family Assistance Program

Uniform program

Free Parking

What You'll Do

Assess training needs across press room operations for new and existing employees; identify competency gaps and build plans to close them

Coordinate and manage subject matter experts (SMEs) to ensure the right people are delivering the right training— you don't need to know everything, but you need to know who does and how to get them in the room

Design and maintain a training matrix that tracks who needs to be trained on what, by when, and to what standard

Develop training aids, SOPs, manuals, and reference materials that capture process knowledge in a clear, usable format

Deliver and facilitate training programs using a variety of methods including on-the-job coaching, classroom instruction, and hands-on floor training

Track and report on training outcomes; evaluate program effectiveness and make evidence-based recommendations for improvement

Maintain accurate employee training records and manage logistics for all training activities

Partner with manufacturing leadership and stakeholders to align training priorities with operational goals

Participate in process and throughput improvement initiatives as capacity allows

Who You'll Be

A natural project manager— you can hold a plan, coordinate multiple stakeholders, and keep things moving without being the bottleneck

Someone who can translate complex technical processes into clear, accessible training without losing the detail that matters

Comfortable operating in a manufacturing environment and building structure where little existed before

Skilled at working with subject matter experts— you know how to extract knowledge from people who are great at doing the work but don't necessarily know how to teach it

Organized, self-directed, and able to manage competing priorities without losing momentum

A strong communicator— equally at ease on the production floor and in a documentation review meeting

What You'll Bring Education&Experience

Post-secondary education in a related field (business, operations, adult education, or equivalent); equivalent combinations of education and hands-on experience will be considered

Minimum 2–5 years of experience in an operational training or training coordination role within a manufacturing environment

Demonstrated experience developing SOPs, training materials, and structured learning programs

Familiarity with printing, bindery, or production environments is a strong asset

Technical Skills

Intermediate to advanced proficiency in MS Office (Word, PowerPoint, Excel)

Experience with learning management systems or training tracking tools considered an asset

Understanding of adult learning principles and how to apply them in an operational context

Ability to read and interpret technical documentation and translate it into training content

Credentials

Training&Development certification (e.g. CTDP, CTP, or equivalent) is preferred

Additional credentials in Lean, continuous improvement, or quality management are considered assets

Work Schedule: Monday to Friday, days; occasional overtime may be required

Travel: Up to 20% travel may be required to support satellite facilities— a valid passport is required

Work authorization: Candidates must be legally authorized to work in Canada or eligible for a work visa

Pollard Banknote Limited is an equal opportunity employer, committed to promoting and maintaining a diverse and inclusive workforce. Reasonable accommodations are available upon request.

Employment is contingent upon a satisfactory response from a Criminal Record Search.

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