Sr. Consultant, Enterprise Channels Strategy (Winnipeg)

Responsibilities

Implementation and value realization– Independently own and drive strategic initiatives. Establish baseline metrics and define KPIs and dashboards; track benefits such as deflection/containment rates, average handle time, agent productivity, client net promoter score etc. to ensure success. Story Telling&Client Focus - Stay up to date on latest innovations and challenge the status quo while bringing a client focus on clients and users. Very strong written (PowerPoint, Word) and oral communication skills. Benefits

Competitive salary Incentive pay Banking benefits Benefits program Defined benefit pension plan Employee share purchase plan Vacation offering Wellbeing support MomentMakers, our social, points‑based recognition program Paid day off (Purpose Day) dedicated for you to invest in your growth and developmentWork Environment and Culture

Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development. At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability.Inclusive Environment

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact . CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.Legal Eligibility

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency). Company Overview

Every day, our 48,000 employees help our clients achieve their financial goals, because what matters to our clients matters to us.

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