Email Channel Customer Service Representative, Winnipeg

Take charge of customer emails as the Client Service Representative at MSC Canada. Provide timely, clear communication and support for bookings and shipment details to enhance customer satisfaction.

This representative role involves managing customer inquiries via email, ensuring all responses are precise and professional. With 3+ years of logistics or transportation experience, you will coordinate with internal teams to resolve shipment issues and foster customer engagement through MSC's digital tools.

Key Responsibilities:• Manage customer inquiries through email channels • Provide clear information on bookings and operational processes • Ensure accurate and timely email response turnaround • Collaborate with teams to address documentation issues • Maintain thorough records for all customer communications

Requirements:• University or College degree in related field • 3+ years in shipping or logistics industry • Proficiency in Microsoft Office Suite • Strong organizational and problem-solving skills • Bilingual in English and French

Excel at customer service by delivering high-quality responses and using MSC's resources effectively. #J-18808-Ljbffr