Customer Services Lead for VIP Accounts, Winnipeg

Become a Customer Services Lead for VIP Accounts at NewAge in North York, ON, specializing in high-level customer engagement. Leverage your skills to provide tailored support and boost satisfaction.

In this Post-Sale Concierge role, your main objective is to exceed client expectations through proactive and personalized service. You’ll engage directly with VIP clients, addressing their inquiries and ensuring their needs are consistently met. Strong communication and problem-solving skills will empower you to collaborate effectively with teams and enhance the overall customer experience.

Key Responsibilities:• Foster strong relationships with VIP customers • Provide comprehensive support throughout the customer journey • Address and resolve issues or inquiries promptly • Collaborate with cross-functional teams for solution delivery • Maintain detailed documentation of client interactions

Requirements:• Degree in eCommerce, Business, or a related field • Minimum 2 years in a customer support or similar function • Proven ability to communicate effectively and compassionately • Strong analytical and organizational skills • Experience with eCommerce platforms and software tools

Deliver top-tier client service at NewAge and play a pivotal role in enhancing VIP experiences. #J-18808-Ljbffr