Customer Service Broker (Home&Auto Insurance), Winnipeg

Customer Service Broker (Home&Auto Insurance) Job Description With every job, there’s always the question of “why”. Why join a company? Why be part of their mission? Here, the why is easy. It’s because at some point, we’ve all needed someone there for us. At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued for the work they do, supported as the people they are, and included in the very fabric of the organization: they bring their best to work every day. And that's why we mean it when we say we put our people at the centre of everything we do. Join us as we grow our way into a future that reimagines what it means to deliver meaningful benefits support and service.

Are you looking for an opportunity to work within an organization that will recognize your unique abilities to care for clients throughout Atlantic Canada? You will be exposed to a fast paced, digital‑focused company that is evolving and constantly growing to meet the demands of group clients/members.

We are actively searching for individuals currently considering a new challenge that will really make a difference in their work lives. Higgins Insurance, part of Orbit Insurance Services is growing their service team within Atlantic Canada and we would love the opportunity to get to know you better.

As part of a dynamic team, service brokers are directly responsible for delivering a world‑class experience to our clients. Within this position, you will be provided with all the tools required to achieve success. Our service team is key to creating a positive environment for our clients and we live the founding principles of our industry – Advice, Advocacy, and Choice.

Why you will love it at Higgins Insurance, part of Orbit Insurance Services:

Flexible work environment that allows for in‑office and hybrid locations.

Continuously challenged to realize your fullest potential.

Opportunities to grow your career and own your own success.

Belief that learning is a lifetime endeavour.

Dedicated to being the best.

Atlantic Canada values, with a national business outlook.

You will be part of a family that is community‑minded and embraces support of each member.

Why we will love working with you:

Focused individual that thrives in building strong relationships.

You realize that your only adversary to success is time, and your mastery of it makes you a top performer in anything you set your mind to.

Exemplary customer service is considered table stakes to you and you are seeking to deliver a unique experience for our valued members at every opportunity.

You value and respect your team.

Solution‑oriented individual that understands there are no limitations to our ability to support our valued members.

Dedication to lifelong learning, CAIB or CIP designation are seen as an asset, but not a requirement.

We also consider your potential. If you know you have what it takes to do the job, but your experience doesn’t exactly match the qualifications above, we encourage you to apply and provide us with more details about why you think you would be a great fit.

What you will see, once you’re here:

A dynamic business that focuses on your success.

Industry leading tools that will ensure you are not hindered in exceeding your personal and career goals.

An open office environment that is fostered in respect and the desire to win.

A completely customer‑centric organization.

Working conditions:

Monday to Friday schedule

Note this is an in‑office position (4 to 5 days in office)

Salary Range: This position offers a competitive salary with a range from $52,454 to $72,096, along with rewarding bonuses that recognize your dedication.

At the OTIP Group of Companies (OGC), we value transparency and take multiple factors into account when determining your starting salary, including your skills, experience, and alignment with the role as well as internal equity, while positioning you for continued growth and recognition over time.

Some of the Perks We Offer: We offer best‑in‑class pension and benefits, total reward programs and comprehensive mental wellness support to set you up for every success in and outside of work. Here are just some of the reasons you’ll love working here:

Defined benefit pension plan for a financially confident retirement

100% coverage of approved continuing education and licensing fees

Access to a wealth of learning resources, including LinkedIn Learning for professional development

Flexible work‑from‑home and hybrid options

Unlock your potential with opportunities for advancement

Let’s work together!

If you are interested in this opportunity, please apply online.

#IND-HP Candidate communications may refer to OGC when referencing any of the affiliated organizations applied to. This recruitment process uses artificial intelligence tools to assist with screening and assessing applications. All hiring decisions include human review. OTIP and its group of companies strive to create an accessible and inclusive work environment where everyone is treated with respect and dignity. Upon individual request, we will endeavor to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities. As a business, we protect what matters most to our members. As an employer, we value what matters most in our workplace. Together, this includes fostering a diverse, equitable and inclusive environment for all. We are committed to learning and evolving so we can continue to celebrate what makes us special. You are who you are, and our differences are what make us unique. We are an equal opportunity employer and encourage applications from all qualified individuals. We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.

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