Customer Service, Winnipeg

Full-time Remote Remote $45,000 - $60,000 Customer Service Representative

Customer Support• Posted February 25, 2026 Support Communication CRM Customer Service Remote About This Role

We are looking for a Customer Service Representative to join our growing support team. You will be the first point of contact for our clients, helping them with product questions, technical issues, and general inquiries. The ideal candidate has excellent communication skills and a passion for helping others.Key Responsibilities

Respond to customer inquiries via email, chat, and phone in a timely manner Troubleshoot and resolve customer issues effectively Document customer interactions and maintain detailed records Escalate complex issues to appropriate team members Identify common customer pain points and suggest improvementsMaintain high customer satisfaction scores Requirements

1-2 years of customer service experience Excellent written and verbal communication skills Strong problem-solving abilities Experience with CRM software (Zendesk, Freshdesk, etc.) Ability to multitask and work in a fast-paced environment Patient and empathetic attitude 100% Remote Work Paid TrainingFlexible Schedule Employee Wellness Program What We'll Ask

To ensure this role is the right fit, we'll ask about: Describe your previous customer service experience and what you enjoy most about helping customers. How do you handle difficult or frustrated customers? Provide a specific example. Are you comfortable working with CRM software and learning new tools?What does excellent customer service mean to you? Are you available to work flexible hours including some weekends if needed? Plus your basic information, resume, and work authorization status.

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