In-Store Customer Service Associate, Winnipeg

Take your career to new heights at Structube!

STRUCTUBE is the perfect workplace for fans of modern and contemporary interior design, furniture and accessories. We foster an inspiring work environment where collaboration and camaraderie prevail, whether working in our stores or at our Head Office.

Benefits

A group insurance program paid 100% by STRUCTUBE (Vision&Dental)

A telemedicine and stress management program available from day one

Discounts at various merchants (gym, phone plans, etc.)

A 25% discount on STRUCTUBE’s regular priced items

Opportunity for growth and career advancement

An employee recognition program

And much more!

Job Description

Offer customers a place to voice their concerns and react in a professional and empathetic manner

Offer customers an excellent service by providing them with information about our products, services, promotions and availability

Problem solve customer cases in a professional manner by gathering all necessary information and informing customers about different options and acceptable solutions

Stay up to date and informed about all of Structube’s new products, promotions and services

Build a good customer experience relationship with customers to increase customer retention

Work effectively with internal teams to ensure a positive customer experience

Process order pick-ups, exchanges and returns.

Qualifications

Good interpersonal skills in a call center environment

Previous customer experience in handling returns

Able to solve problems, is resourceful and motivate

Good reading and writing skills

Additional Information At STRUCTUBE, we believe in equal access to employment and the richness of the diversity of our employees!

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