Customer Service Representative - Auto Body (Selkirk)

Company: Boyd Autobody

Job Title: Customer Service Representative

Job Description: The Customer Service Representative is responsible for providing an exceptional customer experience, in person, over the phone and emails. They manage working relationships with customers and insurance partners while providing administrative support for the repair facility team.

Key Job Responsibilities

Ensure consistent execution of WOW (Wow Operating Way) plan.

Provide friendly customer service over the phone, in person and over email.

Schedule appointments for vehicle repair using our repair management system.

Ensure timely processing of insurance assignments.

Prepare repair order with proper documentation.

Record all communication with customers or insurance partners during the repair process using ASE.

Manage car rental information.

Actively apply new knowledge from continuous learning, ensuring a high level of work quality that contributes to operational excellence and a positive NPS.

Minimum Education and/or Experience Required for the Job

High School Diploma

Minimum: 1 year Customer Service experience, ideally in Automotive Industry

Required Knowledge, Skills,&Abilities

Communicate effectively, both verbally and in writing

Ability to multitask and function well in a fast-paced environment

Enthusiastic and friendly demeanor

Strong knowledge of Google platform and Microsoft Office

Strong attention to detail with a high degree of accuracy

Other Requirements

Valid driver’s license required

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the job.

Benefits That Drive Your Success

Competitive Pay

Medical, Prescription Drug, Dental&Vision, effective after 1 month of employment

RRSP with company match

Annual Paid Vacation Time Off

Career Growth Opportunities

Ongoing Training

A Professional Atmosphere, Great Working Conditions with Dynamic Leadership

Voluntary Daily Pay option available

Compensation Details

Compensation: $18 - $19.50 per hour

Compensation is commensurate with skill, education and experience.

Boyd Autobody&Glass is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, and genetic information, creed, marital status, or any other consideration prohibited by law or by contract.

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