Customer Service Associate, Winnipeg

About Salud Since 1970, Salud has been committed to providing a Medical Home to patients, where medical, dental, behavioral health services, and clinical pharmacists work together and coordinate efforts in a team‑based system of care. We strive to improve the quality of our patients’ lives who would otherwise have limited access to health care. We serve all individuals regardless of their insurance status or ability to pay.

Job Description The Customer Service Associate (CSA) is responsible for creating a positive first impression, exhibiting excellent customer service, and promoting a pleasing experience for Salud patients. The CSA approaches his/her tasks in a team‑based care fashion that supports patients and their families in self‑management, self‑efficacy, and behavior change.

We Offer

Starting Wage - $19 to $21 per hour

Monday to Friday– 7:30 am to 4:30 pm

Comprehensive Benefits Package Includes

Medical PPO Plan (Similar to ACA Exchange Platinum Benefit Coverage Levels)

Low employee premiums, especially given rich benefits

$25 Primary Care Physician and Specialist Co‑pays (in‑network)

Low deductibles and co‑insurance

Free provider visits and services at all Salud facilities

Preferred prescription pricing at Salud pharmacies

Dental PPO plan

Includes Employee Discounts at All Salud Dental Facilities

Vision

Generous vacation accrual

10 Paid Holidays per year (includes 2 Floating Holidays and paid Birthday)

Up to 8 Paid accrued Sick Days per year

Defined Contribution Pension Plan. Salud contributes 5% of your compensation each month (no matching employee contribution is required…you receive the contribution no matter what). Employees who have worked at least 1,000 hours within a 12‑month period are eligible.

403b Retirement savings plan. You can contribute pre‑tax or after‑tax (Roth) towards your retirement savings.

Flexible Spending Accounts

Basic Life and AD&D

Supplemental Life and AD&D

Short‑Term&Long‑Term Disability

Accident&Critical Illness Insurance

Employee Assistance Program

Mission Our mission is to provide a quality, integrated healthcare home to the communities we serve.

About Our Clinic Our medical practice is quite lively. We treat our patients with the utmost respect and concern for their physical, emotional, and mental well‑being while instilling a fun and vibrant atmosphere bringing smiles to all who enter our doors. A positive attitude brings joy to the healing journey.

A Day in the Life of a Customer Service Associate (CSA) with Salud Your genuine spirit of caring welcomes patients as the first step prior to seeing the Doctor, NP, or PA. You may serve as a greeter, front desk receptionist, and/or cashier. You will welcome all patients to Salud and check them in for all appointment types, checking patients out at the end of an appointment. Make reminder calls, answer questions, manage patient complaints and so much more to ensure a positive experience for all of our patients.

Qualifications Minimum Requirements Education

Graduation from an accredited high school or GED is required

Experience

One year of front desk/customer service experience in a medical setting preferred

Knowledge, Skills, and Abilities

Bilingual English/Spanish preferred

Must work well with the other patient care team members

Ability to communicate clearly and appropriately with patients

Professionalism and a positive attitude

Proficient in Elementary Math

Ability to learn and implement complex policies and procedures

Reading comprehension and writing skills

Keyboarding and word processing skillsOne year of clerical office experience preferred

Familiarity with medical/dental terminology preferred

Sensitivity to the low‑income and ethnic minority community

Willingness to become proficient in the use of telephone, fax, copier, email, and electronic health record‑keeping

Ability to read, understand, and follow oral and written instructions

Ability to work evening or weekend hours

Ability to work under stress

Ability to recognize, evaluate, solve problems, and correct errors.

Exhibits excellent customer service

Ability to explain and summarize comprehensive concepts in a way that the general population can understand

Computer systems applications (MS Office, PowerPoint, Chrome, etc.)

Application window is anticipated to close by 6/30/26.

Additional Information Salud Family Health is an Equal Opportunity Employer. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race, color, religion, national origin, sex, disability, sexual orientation, gender identity, or any other applicable status protected by federal, state, or local laws. All your information will be kept confidential according to EEO guidelines.

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