Sr. Asst, Customer Service, Winnipeg

The Opportunity: As a Customer Service Representative (CSR), you will represent Smurfit Westrock to the customer and act as a critical liaison between the customer, sales, and operations teams. As CSR you will receive and process routine customer orders, inquiries, and/or customer issues related to orders. You will also be responsible for maintaining the ongoing relationship with multiple customers and sales staff utilizing knowledge of products, logistics, production planning, and inventory management. The ideal candidate will have a career goal in Sales.

How you will impact Smurfit Westrock

Represent Smurfit Westrock values and deliver excellent service through each interaction

Record, organize, and process orders and/or inquiries received by telephone, email, and/or through personal customer contact

Run customized reports and share data with customers

Provide pricing, inventory availability and production schedule information to customers

Track order activity and alert appropriate staff of any potential delivery problems

Partner with Quality Manager to resolve routine customer issues

Suggest alternative products or services to meet customer needs when appropriate

Serve as a connection between customers and sales staff to ensure responsiveness and customer satisfaction

Track warehouse inventories and update customers on order status

Quickly and effectively resolve customer or production issues, maintaining clear communication with customers on status and resolution

What you need to succeed:

High School diploma or G.E.D.

Must have 3+ years of customer service–related work experience

Previous experience in manufacturing industry is preferred

Demonstrate a customer-oriented mindset and ability to operate with customers’ best interests in mind

Strong written and verbal communication skills to understand requests and problems, inform on status, and negotiate solutions

Ability to simplify and solve simple to complex issues with focus on root cause and quick solution development

Demonstrate collaboration and teaming skills across functions to resolve issues and achieve organizational goals

Proficient in MS Office, able to learn new software

What we offer:

Corporate culture based on integrity, respect, accountability and excellence

Comprehensive training with numerous learning and development opportunities

A competitive salary reflecting skills, competencies and potential, along with competitive benefits and pension from the first day of hire

A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.

This posting is for an existing job vacancy. The salary range for this position is $41,645 - $69,375. The range listed is the expected pay for roles in Ontario, Canada. Your pay will be based on factors such as your skills, experience, and education.

As part of our commitment to accessibility for all persons with disabilities, Smurfit Westrock will, upon request from the applicant, provide accommodation during the recruitment process to ensure equal access to applicants with disabilities. Please contact Smurfit Westrock, Human Resources about your needs and we will consult with you to ensure suitable accommodation is provided.

Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.

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