Manager of Customer Service - Logistics, Winnipeg

Join The North West Company (TNWC) as a Customer Service Manager in Logistics, based at the Winnipeg Logistics Services Centre. Manage logistics operations, ensuring seamless freight movement and optimal service delivery.

In this key role, you will lead a team to address logistics tickets and Canadian store claims effectively. You'll analyze and resolve service issues while working collaboratively with internal teams and external partners. Your leadership will enhance the overall supply chain performance and help improve logistics processes across various departments.

Key Responsibilities:• Facilitate resolution of Customer Service tickets • Work with teams to enhance service delivery • Oversee complete claims process including investigations • Communicate effectively with internal and external stakeholders • Analyze SLA performance with carriers

Requirements:• 5 years of experience in logistics operations • Proficient in Microsoft Office; Oracle TMS preferred • Strong organizational and leadership skills • Excellent verbal and written communication • Willingness to travel to various locations

Utilize your logistics expertise at TNWC to enhance customer service and operational efficiency. #J-18808-Ljbffr