Bi-lingual Customer Service Representative, Winnipeg

Overview Williams-Sonoma Inc.

Full-Time Customer Service Agents– Work from Home!

Must be fully fluent in both French and English

Job Description Why you and why us?

Who are our

Customer Service Agents ? They are people who truly care about creating a seamless experience for our customers. Agents are trained in taking calls to assist customers with anything from placing orders and facilitating returns, to locating products and scheduling deliveries for all of our Williams-Sonoma brands. If you consider yourself a blend of determination with a heart of gold, THIS.IS.YOUR.OPPORTUNITY.

Benefits

40% Discount on most merchandise!

Fun contests / rewards and recognition programs

Paid Training from the comfort of your home

Full benefits - Medical / Dental / Vision and retirement package

Pay: $18.50 / hr (CA)

Job Duties Your day to day

Solve the problem efficiently:

Quick with quality

Make it personal:

Take ownership

Inspire customer loyalty:

Give them a reason to come back

Listen Carefully:

Be attentive

Emphasize our effort:

Because we care

Essential Functions The nuts and bolts

Address customer questions and concerns regarding product and delivery information

Provide product information, review alternative solutions if an item is out of stock and place orders for the customer

Successfully negotiate and appease customers using a variety of methods established by Williams-Sonoma, Inc., guidelines

Check inventory, process returns, issue replacements and credits for damaged or defective merchandise

Perform other duties as assigned

Qualifications What you need to apply

High School diploma or GED

1– 2 years previous customer service experience

Experience in a performance-based or metric-driven environment

Strong ability to communicate both verbally and written with capable data entry skills

Important Facts

Ability to complete mandatory paid training for 3 weeks - 100% attendance is required

Must have English and French fluency in both reading and speaking

Equipment and Technical Requirements

Desktop or laptop computer with Windows 8.1, Windows 10, or macOS 10.15 or newer

No Chromebook, Windows 7, Windows 8 RT, or Windows 10 S

Antivirus/Anti-malware

6 GB of RAM

Wired USB headset (with microphone) compatible with our systems

Ethernet cable hardwired into your modem/router

Wi‑Fi is not permitted

USB to Ethernet converter if your computer does not have an Ethernet port

Monitor: 15 inches or larger with minimum resolution of 1024x768

Mouse and keyboard

Webcam (built in or external) with minimum resolution of 640x480

Landline phone, iOS or Android device for multi-factor authentication

Note:

Computer must be hard wired to your modem, router, or gateway. Wi‑Fi is not allowed due to security and bandwidth constraints. Acquire a minimum internet upload speed of 6 Mbps and 10 Mbps download speed before training as measured by the site hosting the test:

WE SUGGEST YOU READ THROUGH THE SYSTEM REQUIREMENTS TO ENSURE YOUR COMPUTER, OPERATING SYSTEM, AND EQUIPMENT ARE COMPATIBLE. This will be sent after you apply.

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