Customer Service Agent at Birchwood, Winnipeg

Become a Customer Service Agent at Birchwood, focusing on client appointment bookings and communication via phone, text, and email. This role emphasizes excellent interpersonal skills.

As a key member reporting to the Contact Centre Manager, you will manage Birchwood's client appointments. Your communication talents and multitasking capability are vital for success, alongside a comfort level with technology. Knowledge of the automotive industry is advantageous to better serve clients.

Key Responsibilities:• Schedule and confirm appointments with clients • Engage in outbound calling for effective communication • Utilize technology for day-to-day tasks • Prioritize urgent client issues effectively • Keep track of client correspondence and records

Requirements:• Proven communication and customer service skills • Organized with strong multitasking capabilities • Call center experience is a plus • Must have a valid driver’s license and transportation • Knowledge of automotive services preferred

Bring your customer service expertise to Birchwood and enhance client experiences daily. #J-18808-Ljbffr