Customer Service Executive, Windsor

Location:

Ontario, Canada Industry:

Hospital / Health Care Job Type:

Full-Time Salary:

CAD 30.00– CAD 35.00 per hour

Job Overview IIQAF Group is seeking a professional and compassionate

Customer Service Executive

to join our healthcare operations team in Ontario. The ideal candidate will serve as the first point of contact for patients and clients, providing

exceptional customer support, appointment coordination, and issue resolution

while ensuring a positive patient experience.

This role is perfect for candidates searching for

Customer Service Executive jobs in Ontario ,

Healthcare Customer Service roles ,

Patient Service Representative positions , or

Hospital Frontline Customer Support jobs .

Key Responsibilities

Greet and assist patients, visitors, and clients with professionalism and courtesy

Handle

phone, email, and in-person inquiries

efficiently

Schedule and confirm

patient appointments, consultations, and follow-ups

Maintain accurate

patient records and database updates

Resolve patient and client complaints or concerns in a

timely and empathetic manner

Provide information about

hospital services, procedures, and policies

Collaborate with healthcare staff to ensure

smooth patient flow and service delivery

Support administrative tasks such as

billing inquiries, forms processing, and reporting

Uphold

confidentiality and compliance with Ontario healthcare regulations

Required Skills&Qualifications

Proven experience in

Customer Service, Patient Services, or Front Desk roles

Strong knowledge of

customer service principles and patient care standards

Excellent

communication, interpersonal, and problem-solving skills

Proficiency in

MS Office, CRM systems, or hospital management software

Ability to work in a

fast-paced healthcare environment

Professional, empathetic, and patient-focused attitude

Preferred Qualifications

Previous experience in

hospital, clinic, or healthcare administration

Knowledge of

medical terminology and healthcare software systems

Ability to work flexible shifts, including evenings or weekends

Why Join IIQAF Group

Competitive pay:

CAD 30.00– CAD 35.00 per hour

Opportunity to work in a

professional healthcare environment in Ontario

Career growth in

hospital administration and patient services

Supportive and collaborative team culture

Stable employment with a

reputable healthcare organization

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