Senior Technical Support Engineer - BMH, Logan

Senior Technical Support Engineer - BMH Location:

York, Pennsylvania; Pittsburgh, Pennsylvania; West Perth, Western Australia. May require up to 20% global travel.

Job Summary

We are seeking a Senior Technical Support Engineer to support the Bulk Materials Handling product portfolio, including railcar handling equipment, apron feeders, stackers, reclaimers, conveyors and associated material handling systems. The role provides advanced technical support across the full equipment lifecycle, owning complex technical cases from intake through resolution, and collaborating with cross‑functional teams to reduce downtime, improve reliability and safety.

Responsibilities

Own and manage technical cases end to end, ensuring accurate documentation, structured follow‑up, and knowledge capture.

Provide advanced technical support for troubleshooting, diagnosis, repair, operation, maintenance and performance optimization of assigned equipment and systems.

Perform failure analysis and root‑cause analysis (RCA); define corrective/preventive actions and elevate systemic issues to Engineering/ Product teams.

Support installation, commissioning, start‑up, ramp‑up and complex technical escalations, including on‑site interventions as required.

Deliver engineering support for aftermarket and service projects (spares, retrofits, upgrades, modernization), recommending long‑term reliability improvements.

Support warranty evaluations, quality deviations and formal customer complaints through technical assessment, resolution and follow‑up.

Develop, maintain and contribute to technical knowledge assets and training materials; participate in internal and external technical training programs.

Participate in remote support and on‑call rotations; identify service and upgrade opportunities while ensuring full QEHS and site safety compliance.

Qualifications

Bachelor’s degree in Mechanical, Electrical, Automation, Metallurgy, Process Engineering or a related discipline (or equivalent industry experience).

Demonstrated expertise in troubleshooting heavy industrial equipment and/or associated automation systems in process industries.

Experience supporting commissioning, field service or aftermarket environments; ability to work effectively in industrial plant conditions.

Strong analytical and structured problem‑solving capabilities (RCA) and clear customer‑facing communication skills.

Ability to collaborate across global, cross‑functional teams and work independently in a dynamic environment.

Willingness and ability to travel domestically and internationally as required (up to 20%).

Benefits&Compensation

Compensation includes a global incentive program tied to business and performance targets.

Benefits: occupational healthcare, generous benefits plan, healthy living rewards, mental well‑being services.

Hybrid working possibilities: flexibility to work from home or onsite as appropriate.

Extensive learning opportunities: coaching, mentoring, education assistance, global projects.

Inclusive culture committed to diversity, equity and inclusion.

Equal Opportunity Employer Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is committed to pay equity and transparent reward practices globally. Compensation information is shared in line with local legislation and applicable recruitment practices.

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