Customer Service Rep/ Dispatcher (Ajax), Whitby Region (Gormley)

Customer Service Representative / Dispatcher

Ajax, ON Be the voice that customers trust and the bridge that keeps our team running smoothly. At Sewer Squad we don’t just fix plumbing problems; we protect homes, restore comfort, and make bad days better. For the past 8 years, we’ve proudly served the Greater Toronto Area with unmatched expertise, advanced tools, and a big dose of human care. We’re looking for a Customer Service Representative/Dispatcherwho knows how to turn a ringing phone into a smile on the other end.Why You’ll Love Working Here

Work/Life Balance– we mean it. PTOs Extended Health&Dental Perks Ongoing training, coaching, and mentoring to grow your career New tech&integrated software (goodbye messy spreadsheets) In‑house beverages Year‑round (FUN) team events A family. The Big Task

As Customer Service Rep/Dispatcher you will be responsible for answering calls and emails and will be the first point of contact for customers. You will effectively communicate between customers and service technicians to schedule work orders in a timely manner. Additionally, you will promote customer satisfaction by converting incoming customer calls into booked service appointments.What You’ll Do

Meeting and exceeding sales targets through effective sales techniques. Developing and maintaining relationships with new and existing clients. Conducting market research and analyzing sales data to identify new sales opportunities. Preparing and delivering sales pitches to potential clients. Generating leads.Providing regular reports on sales activity and performance. Collaborating with other departments to ensure customer satisfaction. Ensuring health and safety policies and company policies are adhered to. Performing all job functions in a safe and healthy manner, abiding by all health and safety rules and regulations.Adhering to all federal, provincial, municipal and city plumbing codes. Other tasks as assigned. What Makes YOU Great

2-3 years of experience in customer service, dispatch, or inside sales. Exceptional communication skills: written, verbal, and listening. Quick thinker with the ability to prioritize in a rapid‑paced environment. Tech‑savvy and comfortable learning new software. Detail‑oriented, accurate, and reliable.Ability to be available for on‑call weekends/holidays as required. Professional, positive, and able to keep calm under pressure. Highly organized in prioritizing work and multi‑tasking. Additional Information

The appointed candidate’s annual salary range is $20–24 per hour. Sewer Squad Co. Inc. uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools are designed to support – not replace – human judgement. We are committed to using AIresponsibly, fairly, and in compliance with applicable employment and anti‑discrimination laws. To uphold these standards, we regularly review our AI systems to minimize bias and ensure equitable outcomes.Sewer Squad Co. Inc is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs and activities. If you require an accommodation during the recruitment process, please contact Human Resources at .

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