Dispatch and Customer Service Expert, Whitby Region (Gormley)

Become the key contact for customers by taking on the role of Customer Service Representative/Dispatcher. You'll manage incoming calls and turn inquiries into booked appointments while promoting service excellence.

Your efforts will shape the customer’s first impression, turning frustration into confidence with every call. Emphasis on communication and organization is crucial to succeed in this dynamic role. Work within a nurturing framework that focuses on employee well-being and development.

Key Responsibilities:• Answer and respond to customer inquiries • Schedule appointments for service technicians • Analyze sales data to identify opportunities • Collaborate across departments for customer satisfaction • Follow safety policies and plumbing regulations

Requirements:• 2-3 years of relevant experience • Excellent communication and organizational skills • Quick-thinking and adaptable in technology • Reliable and detail-oriented • Willingness to be on-call as needed

Elevate customer service interactions and be the reliable voice that turns concerns into solutions for our clients. #J-18808-Ljbffr