Program Management Team Leader at 360insights, Whitby

Elevate client satisfaction in your career as a Program Management Team Leader at 360insights. Utilize your leadership skills to guide Program Managers in delivering exceptional client experiences.

As a hands-on leader, you will shape the Program Management team while ensuring operational excellence and client service quality. Your experience managing Customer Success or Account Managers will enhance your ability to drive results. A focus on data-driven decisions will help identify improvements while maintaining service standards.

Key Responsibilities:• Lead and coach Program Managers through performance reviews • Oversee operational delivery for client accounts • Manage complex client escalations and guide resolutions • Analyze performance data to pinpoint areas for improvement • Collaborate with internal teams on best practices

Requirements:• Proven experience in program or account management • Strong conflict management and communication skills • Data analysis capability for senior reports • Working knowledge of ticket management tools • AI tool utilization for team efficiency

Unleash your leadership potential while driving exceptional client service at 360insights. #J-18808-Ljbffr