Customer Service Representative (Fixed Term), Whitby

Location

74 Thickson Road South, Whitby Pay

$20.82/hour About the Role

At the LCBO we are looking for great people who are passionate about delivering an engaging customer experience that keeps our customers coming back. If you’re interested in becoming a friendly and helpful go‑to expert in our retail stores for Summer 2026 then this role is for you! As part of your paid training you will learn about store operations, customer service and product knowledge: wine, beer, ciders and spirits. As an LCBO Customer ServiceRepresentative you will have a chance to inspire others and share your knowledge with our customers.Responsibilities

Serve customers using our cash register system promptly, courteously and responsibly, providing a positive and memorable customer experience. Ask for donations for our partner charities (our Spirit of Sustainability Campaign). Participate in customer experience and postal code surveys. Receive product, replenish it on the shelves and face‑up products.Ensure our store is clean, organized and safe for all (clean up spills and broken bottles). Lift cases of various sizes and weights (up to 40lbs/18kg) repeatedly while standing for long periods. About You

Comfortable working with people (teammates and customers). Legally allowed to work in Canada (have a valid SIN, Student or Work Permit). Must be at least 18 years old. Bilingualism in English and French is a bonus. Agree to complete a Criminal Background Check, at your own expense, before starting work with the LCBO.Availability

Friday (5:00PM– Close). Saturday and Sunday (available all day for a 4 to 8‑hour shift). Long weekend Victoria Day weekend, Canada Day weekend, Civic Holiday weekend, Labour Day weekend. Additional availability: Additional work may be available during the week (Monday – Thursday), based on store needs.Schedules are posted two weeks in advance. Extra shifts may come up on short notice. Benefits

Online learning to support your interests and growth. Future employment opportunities for eligible employees. Employee Family and Assistance Program (TELUS Health). Discounted services, products and tickets to sporting and entertainment events (WorkPerks). You’ll feel good knowing your work is helping make a difference in communities across Ontario.Accommodation and Equal Opportunity

The LCBO fosters an environment of inclusion and belonging. We are an equal‑opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility of Ontarians with Disabilities Act. If you need accommodation for an interview or employment, please let us know.Only applicants selected for further consideration will be contacted.

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