Customer Service Assistant, Victoria

Customer Service Assistant

Entry-Level Customer Support&Service Coordination Role

About the Role We are currently hiring for a Customer Service Assistant position for individuals who are professional, dependable, and able to support day-to-day customer service activity through strong communication, organization, and follow-through. This role is well suited to someone who can help maintain a positive customer experience, respond to routine inquiries, and support service-related tasks in a professional office environment.

The position includes a combination of customer communication, service coordination, record updates, issue tracking, internal follow-up, and general support for customer service workflows. The right candidate will be comfortable helping customers, maintaining accurate information, and supporting a team through consistent and organized daily service tasks.

This is a strong opportunity for applicants who want to build experience in customer support, service coordination, and office-based client communication. There is also room to grow over time for candidates who demonstrate reliability, professionalism, and strong overall performance.

Key Responsibilities

Provide day-to-day support for customer service activities and routine service requests

Respond to customer inquiries in a professional and timely manner

Maintain and update customer information in internal systems and records

Help track service issues, follow-up items, and customer communication

Support coordination between customers and internal team members as needed

Assist with service-related documents, updates, and routine administrative tasks

Help maintain accurate records and organized customer support workflows

Contribute to a professional, responsive, and service-focused work environment

Requirements

Reliable transportation to and from the workplace, if required

Strong communication skills and professional customer-facing manner

Ability to stay organized and manage routine support tasks consistently

Professional attitude and dependable work habits

Ability to follow established service processes and handle information accurately

Preferred Skills

Previous experience in customer service, office support, administration, or front-line client support is an asset

Comfortable using email, spreadsheets, documents, and internal systems

Clear written and verbal communication

Strong time management and ability to stay organized throughout the day

Ability to handle recurring support tasks with accuracy and professionalism

Team-oriented, dependable, and service-focused approach to daily work

Compensation and Growth This position offers a competitive starting wage based on experience, qualifications, and overall fit. There is also room for growth over time for candidates who show strong performance, reliability, and the ability to take on additional responsibilities.

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