Field Supervisor - Existing Installations (Service Leader), Victoria

Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

Field Supervisor– Existing Installations (Service Leader) We are currently recruiting for a Field Supervisor – Existing Installations (Service Leader) to join our Team in Victoria, BC. They will be the primary point of contact for customers within the business unit and is responsible for an area of Field Operations within the Vancouver Island Region. The Field Supervisor – Existing Installations is responsible for managing all resources within their prescribed area in line with the Company rules, to meet the business targets for the Branch and ensure customer satisfaction. Measured variables include: Safety and Quality requirements and standards, Customer communication, portfolio retention and renewal, Business productivity&cost management. This is a full time and permanent role.

Your Main Responsibilities Customer and Account Management

Build and maintain favorable client relationships

Ensure customer needs or enquires are met in a prompt, professional manner through effective communications, and follow customer complaints to satisfactory resolution

Interpret customer concerns and mobilize the necessary internal resources in such a way that customer satisfaction is assured while cost and employee resources disruption is minimized

Portfolio Growth and Retention

Understand financial goals and expectations of company, and meet and/or exceed assigned sales and customer objectives

Plan, develop and implement sales strategies to lead negotiations that are consistent with internal strategy while, at the same time, reflective of customer requirements and competitive offerings

Assemble and present information for service and fixed priced repair offerings

Identify and pursue potential customers to drive and support strategic growth objectives

Analyze customer needs and secure desirable business through application of company products and services

Work with owner and building management in obtaining maintenance agreement, renewal of agreements as well as updates to their system either to meet new code requirements or through application of new technologies

Source, analyze, communicate and apply competitive data for competitive advantage to company, and provide recommendations for market target pricing

Process Management and Administration

Develop sales proposals and prepare estimates for the sale of company products and services

Assure full utilization of systems and follow best demonstrated practices (BDP)

Prepare and maintain required customer information and files in accordance with established procedures

Work in cooperation with Contract Control on sales contract agreements

Accounts receivable management for assigned accounts

Participate in company professional development programs to enhance working knowledge of elevator company products, services and procedures

Safety and Supervision

Implement customer and Company requirements for quality, performance reliability and passenger safety for each location under their supervision

Ensure exceptional quality standards, training and performance of field personnel

Manage hourly field employees through providing mentorship, guidance and constructive feedback to promote employee development

Make sound judgments as related to motivation, training and work assignments for all employees within their assigned responsibility, while at the same time, adjusting manpower to minimum level and meeting and or exceeding customer requirements

Coach hourly field employees Company’s methods of quality, productivity and safety

Monitor the work of all hourly field employees from both a quantitative and qualitative point of view

Review of time tickets for accuracy and maintain vacation schedules

Persuade field employees to follow practices and procedures that will foster teamwork and improve quality and productivity

Manage/support all service work in area of responsibility within framework of financial budget

Process and Quality Management

Manage ongoing program of project field audit to assurance conformance of performance standards of quality, completeness and safety.

Implement route management strategy in support of assuring uniform application of preventative maintenance procedure while controlling manpower to minimum level

Provide technical support to Sales and Field employees

Ensure ISO compliance

What You Bring

Post Secondary– preferably in Engineering or Project Management

3-5 years in elevator industry or related experience, or a similar industry which includes the supervision of capital equipment installation

Excellent leadership skills and demonstrated ability to solve problems

Ability to coach, mentor and guide team members

Strong communication skills, organization skills and ability to work without supervision

Self motivated team player with record of achieving results

Work flexible hours as business demands

What’s in it for you?

Competitive Medical, Dental and Vision Plans - Effective from first day of hire.

A wide range of development opportunities to boost your professional and leadership growth.

Tuition Reimbursement - Eligible after 6 months of service.

Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.

Are you ready to embark on a new journey? Join #TeamSchindler! Our Core Values:

Safety: Uphold the highest safety standards for all.

Integrity and Trust: Foster honest, ethical relationships.

Create Value for the Customer: Deliver innovative, reliable solutions.

Quality: Ensure excellence in every product and service.

Commitment to People Development: Nurture our people, they are the heart of our success.

Discover more on our career website. At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.

Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency.

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