Assistant Manager, Member Services - Bay Centre Branch, Victoria

Assistant Manager, Member Services - Bay Centre Branch Location: Bay Centre Branch

Job Type: Full Time Regular

myWork Program: Office

Starting Salary Range: $73,800.00 - $92,300.00

Background Screening Requirement

Enhanced Criminal Record Check

Credit Check

Identity Verification

Employment Verification

References

What’s the job? Are you ready to lead a team of all‑stars? We’re looking for an outstanding leader to fulfill a diverse role in which change is the norm. As the Assistant Manager, Member Services, you’ll lead a team of Member Service Representatives in providing Coast Capital’s style of simple financial help to our customers. This is a great opportunity to join our flagship branch downtown Victoria, and have a direct impact in the community.

What you will do every day

Work with the Manager, Member Services, to seamlessly coordinate the needs of the branch and achieve the team’s goals.

Exceed customers’ expectations with their banking needs.

Coach your team of Member Service Representatives in developing their sales skills, building effective relationships and embracing our purpose, mission, values, brand and business practices.

Celebrate your team’s successes; whether it be achieving a sales target or helping a team member grow their career within Coast Capital.

Exemplify our“How can we help you?” brand while achieving sales, growth and profitability across each area of our business.

Use your bean‑counting skills to ensure efficient cash management and to oversee all security related matters in keeping with Coast Capital’s standards.

Create a high‑performing team by selecting, engaging, developing and retaining star performers.

Who are we looking for?

Leaders who understand the importance of“leading from the front” and bringing business strategy to life.

At least four years of leading front‑line employees in a bank or credit union.

Diploma or degree in Business Administration, Economics or a related field.

Knowledge of Investment Funds in Canada certificate.

Strong ability in resolving member complaints with a smile.

Passionate about coaching employees to success, growing and training individuals and rewarding and recognizing employees.

Strong knowledge of all relevant technology banking systems.

Equity, Diversity&Inclusion at Coast Capital We are committed to equity, diversity and inclusion. We strongly encourage applications from Indigenous Peoples, Black, and racialized persons, persons with disabilities, people of diverse sexual and gender identities and women. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences and expertise benefit our employees, our members, and our community.

Coast Capital is committed to providing an accessible recruitment experience. If you are a candidate with a disability and require accommodation(s) during any stage of the recruitment process, please contact us at or 778-391-5836.

Why join Coast Capital Savings?

Purpose is our North Star. We look at everything through our purpose.

Committed to inclusion and engagement.

A career that grows with you.

Work where you’re most effective.

Benefits that flex to the needs of you and your family.

Retirement options: defined contribution or defined benefit pension plan or RSPs.

Mortgage and auto financing benefits.

Real Recognition through an online community for kudos and thanks.

An award‑winning culture.

We reinvest 10% back into the community.

Double your impact through an employee volunteer program.

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