Life Insurance Administrator (Vaughan)

Position Summary

This position will provide administrative support to Life Insurance Advisors, requiring excellent interpersonal and multitasking skills to help service a very active book of business. The successful candidate must be well organized, flexible, and enjoy the administrative challenges of working with a high‑performing team in a fast‑paced environment.Benefits

Competitive compensation package Generous health and dental benefits program, including Healthcare Spending Account Robust Group Retirement Savings program with company matching Reimbursements of license fees and professional membership dues Full support of continuing education and growth opportunities, including career mentorship with senior managementEpic year‑round employee events! Opportunities to give back to our communities through philanthropic programs Membership to an exclusive employee discount program Discounts on gym memberships and select local retailers Hybrid work schedule that supports work‑life balance Key Accountabilities

Submit life, disability and critical illness insurance applications to insurance companies Place order for all necessary insurance policy underwriting requirements Proactively follow up on all pending cases to ensure company service standards are met Ensure that all policy issuance and settlement processing steps are carried out in a timely and compliant mannerPrepare insurance carrier illustrations, proposals, applications and other policy‑related documents for clients Interact with and support clients regarding Vitality status, advantages, and rewards, including explaining program features and resolving basic inquiries Provide Advisors with updates on ongoing policy casesIdentify potential concerns/issues and assist Advisors with solutions Provide quotations for proposed policy changes Respond to client calls and answer queries relating to coverage and billing Resolve issues regarding client premiums, account reconciliation, and other issues as they arise Maintain hardcopy and electronic client filesProvide backup to team members during periods of absence Prepare annual commission report for auditors Perform other related duties and special projects, as required Candidate Skills&Qualifications

Experience and product knowledge in Life, Critical Illness, and Disability insurance is preferred, including familiarity with insurance terminology, carrier products, software, and websites Minimum of 3+ years of administrative experience in the life insurance industry Candidates without direct product experience must demonstrate exceptional soft skills, including friendliness, professionalism, and polished verbal and written communication, along with strong linguistic and digital capabilitiesStrong eagerness to learn, adaptability, and motivation to grow and build a long‑term career with Masters Ideal candidate is enthusiastic and positive about learning, collaborating, and mentoring on ways to improve our service and knowledge, through proactive interaction with colleagues and managersProactively seek and share and challenge existing protocols wherever they believe there's room for improvement. New ideas are welcome! Genuine interest in helping improve and modernize the servicing platform Advanced proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook), with proven attention to detail and accurate data entry skillsExcellent organizational skills and effective time management abilities Life License (LLQP), or willingness to obtain within one year of continuous employment Equal Opportunity Employment

Masters Insurance Limited is an equal opportunity employer dedicated to fostering an inclusive and accessible workplace. We are committed to accommodating the needs of applicants in compliance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act at every stage of the recruitment and selection process. If you require accommodation, please contact us at cclare @mastersinsurance.com.

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