National Manager, Retail Operations, North Peel Regional Municipality (Kleinburg)

7777 Weston Rd, Woodbridge, ON L4L 0G9, Canada

Why Work Here?

Access to our benefits package and choice of different levels of health, dental, and vision coverage

Employee discounts at Golf Town, Sporting Life, and Team Town Sports that are shareable with friends and family

Team‑first culture that celebrates an active, sports lifestyle

Fun, fast‑paced hybrid environment where your passion for sport and style belongs

Vendor Pro Deals and expert product training to fuel your knowledge and performance

A salary range of $90,000– $100,000, dependent on experience, bonus, and opportunities to grow your career

What You’ll Do As the National Manager for Retail Operations, you will play a critical leadership role in enabling consistent, high‑quality execution across all Sporting Life stores. You will drive field communications, optimize operational processes, and serve as the primary connector between store teams, District Managers, and Shared Services Centre partners.

Field Communications&Engagement

Lead and continuously improve the national store communications program, including Game Plans, Playbooks, Execution Guides, operational calendars, huddles, monthly objectives, and daily store communications

Oversee and streamline all SSC‑to‑store communications, ensuring clear ownership, prioritization, and timely delivery

Serve as the primary point of contact between stores and SSC teams for operational inquiries (pricing, promotions, product, and process)

Own and maintain SharePoint as the central hub for store‑facing operational resources

Represent Retail Operations in cross‑functional planning discussions, ensuring store readiness for initiatives, pilots, and launches

Pricing, Promotions&In‑Store Execution

Act as the operational lead for national promotions and peak trading periods (e.g., Black Friday, Boxing Day), developing detailed execution guides and timelines

Lead planning and execution for in‑store events, VIP experiences, activations, and product launches

Oversee the development, distribution, and execution of POP kits and visual materials

Serve as the primary Operations contact for all store pricing and promotion related questions

Process Optimization&Operational Excellence

Develop, maintain, and evolve SOPs in partnership with SSC stakeholders

Communicate policy and process updates to the field and deliver training, presentations, or execution support as required

Validate adherence to new processes through pre‑checks, launch‑day support, and follow‑up, partnering with District Managers on corrective action where needed

Own store‑level daily, weekly, and monthly checklists and procedures

Build and maintain Monthly Operational Objectives with DMs and SSC partners

Cross‑Functional Partnership&Store Advocacy

Act as the voice of the stores, ensuring operational realities are reflected in solutions from Central Operations, Marketing, IT, Logistics, Inventory, and Loss Prevention

Evaluate marketing and operational initiatives for in‑store viability, recommending adjustments to improve clarity, efficiency, and execution quality

Facilitate a strong two‑way feedback loop between the field and SSC teams, escalating process gaps and translating compliance expectations into practical store actions

Collaboration&Stakeholder Leadership

Foster strong relationships across Operations Managers, District Managers, Field Trainers, Marketing, Finance, HR, IT, Purchasing, and Loss Prevention

Partner with executives and senior leaders on initiatives that impact store operations and the broader retail strategy

Support weekly operations communications and ensure follow‑through, accountability, and execution at store level

Additional Responsibilities

Manage Google Business Profiles, including store hours, holiday updates, and maintenance

Coordinate ordering of in‑store operational supplies (POP, signage, badges, review cards), aligning with internal partners as required

What You’ll Bring

College or university degree, preferably in business or related discipline

3–5 years of experience in retail leadership within field operations

Ability to work independently and exercise effective time management

Strong understanding of store operations, policies, and execution standards

Proven ability to manage multiple initiatives, prioritize effectively, and work independently

Demonstrated success partnering cross‑functionally and influencing without direct authority

Experience supporting pricing, promotions, inventory, and store execution programs

Proficiency in Microsoft Office (Excel, Word, PowerPoint) and familiarity with ERP/POS systems

Exceptional communication skills, written and verbal

Hands‑on, solution‑oriented mindset with a passion for retail excellence

Sporting Life Group Limited is an equal opportunity employer and committed to providing accommodations for persons with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, please advise the Sporting Life Group Human Resources team of any accommodations required to ensure fair and equitable access through the recruitment and selection process.

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