Customer Service Representative - Commercial Lines, Vaughan

# Customer Service Representative - Commercial LinesELM Insurance Brokers Inc.Be an Early ApplicantFull TimemidOntario, CAPosted Today## Job Description### Job SummaryWe are seeking a dedicated and experienced Commercial Lines CSR to join our dynamic team. The role of the Customer Service Representative is to support the Broker so they can concentrate on working with the Producers on their renewal accounts&new business. The ideal candidate will possess a blend of negotiation skills, business development acumen, and a deep understanding of the insurance industry.### DutiesProcess Changes– P&C and Automobileo P&C - Process change in Policy Works and submit to insurero Automobile - Process change in BMS and submit to insurer· Prepare dealership/lessor/lienholder confirmation· Print liability slip to be email and mail to insured· Prepare a liability slip enclosure letter or auto change letter to send with the slip· Update spreadsheet for FLEET accountsEndorsements / Downloadso Review endorsement to ensure accuracy-if incorrect send email to u/w -if correct proceedo Rename the document(s) in BMSo Invoice in BMSo Send endorsement and invoice (for agency bill) with endorsement letter outlining changes to insuredo Closed activityo Confirm PW or BMS is accurateo Update premiums in PW or BMSo Update Renewals in PWor BMSCertificates of Insuranceo Issue certificates as per requesto Leased/financed vehicle confirmationsFollow-up on outstanding activitiesClaimso Report claimso Contact Claims Department 24H after reporting a new loss to obtain and update BMS with claims information (adjuster contact, claim #, payouts, reserves etc.)o Contact client to advise adjuster contact informationOther dutieso Invoicingo Payments – follow up on payment issues- processing paymento PW maintenanceo MVR/A+ Report orderingo Any other duties as requestedJob Type: Full-timePay: $70,000.00-$90,000.00 per year### Benefits* Dental care* Disability insurance* Extended health care* On-site parking* Paid time off* Vision care* Work from home### Experience* Applied Epic: 1 year (preferred)* Commercial Lines Insurance: 1 year (preferred)Licence/Certification:* RIBO License (required)Work Location: Hybrid remote in Concord, ON#J-18808-Ljbffr