HVAC Technical Support Advisor - Commercial, Vaughan

Role Overview As a Technical Support Advisor - Commercial, you will play a key role in providing exceptional technical after‑sales service and training to our valued HVAC‑R customers. If you are passionate about troubleshooting equipment, collaborating with customers and suppliers, and delivering top‑notch technical training, we want to hear from you.

What you will accomplish with us

Assist customers in trouble shooting of HVAC‑R equipment. Assistance may be conducted through visits to the customer job site and by phone.

Manage labor and material claims to Master from customers.

Act as technical resource to The Master Group office staff.

Work with the supplier and customers to find solutions to technical issues on job sites.

Prepare and provide technical training and fulfill the objectives given by the sales director.

Represent The Master Group at all times while interacting with internal and external customers and building owners.

What You Bring to Our Team

College diploma from technical school in HVAC‑R related field and/ or related experience.

Ability to communicate in English.

Knowledge of MS Office software.

Proficient in trouble shooting mechanical equipment controls.

Proficient in interpreting electrical wiring diagrams.

Comfortable reading building mechanical plans.

Valid driver’s license and ability to travel if needed.

G1/G2 and 313A/313D.

Ability to work under pressure.

Excellent communication and organizational skills.

Initiative and resourcefulness.

Diplomacy and courtesy.

Proficient at writing reports and ability to present technical information to internal and external stakeholders.

Competitive Benefits

Medical and dental coverage from day one, along with short and long‑term disability protection.

Contribution to a collective registered retirement savings plan upon starting your role.

Wellness spending account.

An employee assistance program including psychological, financial, and legal support.

Access to telemedicine from the beginning of your employment.

Reimbursement of professional association membership fees.

Early vacation program.

Work‑life balance supported through a hybrid work policy.

About The Master Group Master is Canada’s largest HVAC‑R distributor and one of North America’s leading players in the industry. For more than 70 years, Master has supported contractors, engineers and industry partners with a broad portfolio of solutions across residential, commercial, institutional, and industrial applications.

With more than 1,800 dynamic and dedicated team members and a network of 85 branches, along with four distribution centres and three regional distribution hubs across Canada and the United States, Master combines national scale with strong local presence. The company is known for its deep technical expertise, disciplined execution and long‑standing partnerships with customers and suppliers.

Master’s approach is grounded in growth, simplicity, teamwork and doing what’s right — focusing on practical innovation, operational excellence and helping its partners succeed in a rapidly evolving industry.

Improving lives, in every degree.

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