Homecare Administrative Assistant, Vaughan

About Compass Homecare Compass Homecare is a premium, trusted homecare service provider staffed by highly qualified and compassionate caregivers. We deliver guided homecare solutions rooted in respect, dignity, and compassion. Our approach is centered on understanding the individual needs of our clients to ensure the highest quality of care for every unique situation.

With over a decade of experience supporting families across the GTA, our multidisciplinary care team and experienced care managers have helped Compass Homecare grow into a leading provider of exceptional homecare services.

We are currently seeking a

Homecare Administrative Assistant

to join our team and provide essential support to our Client Care and Scheduling departments.

Benefits of Working with Compass Homecare

Full-time, in-office position

Competitive salary

Benefits package after 3 months

Opportunities for professional growth and advancement

On-the-job training and educational opportunities

Supportive and collaborative team environment

Hybrid work with both office and community-based tasks

Responsibilities

Answer phone calls and emails in a professional and timely manner

Maintain organized filing systems (both paper and electronic)

Assist the scheduling team with shift updates, cancellations, and service changes

Communicate shift confirmations, changes, or cancellations to staff and clients as required

Maintain accurate, confidential client records in compliance with PHIPA

Address general inquiries related to services, schedules, or documentation

Support new employee onboarding, including preparing paperwork and orientation materials

Assist with scheduling and conducting interviews for new staff

Perform additional administrative duties as assigned

Qualifications

Education in Office Administration– Health Services (1-year or 2-year programs), Medical Office Administration or Business Administration – Office Management

Previous administrative experience in homecare is strongly recommended

Strong computer skills with the ability to learn new software quickly

Excellent customer service abilities and strong verbal and written communication skills

Highly organized, detail-oriented, and able to manage multiple priorities

Ability to maintain confidentiality and work with sensitive information

Experience with scheduling or care coordination is preferred

Knowledge and experience with AlayaCare and CRM systems is an asset

Proficiency with Microsoft Office and web-based applications

Compass Homecare requires all employees to provide proof of full COVID-19 vaccination.

Compass Homecare welcomes and encourages applicants with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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