Office Administrator (Travel Operations Support), North Peel Regional Municipality …

Our employer is a privately held company, one of Canada's largest private travel companies, specializing in faith groups, corporate and leisure travel, as well as customized tours.

Position Overview We are seeking a highly organized, service-driven

Office Administrator

to support daily operations across our Travel and Tours divisions.

This role sits at the center of the organization, combining reception duties, administrative coordination, and travel operations support. You will act as a key point of contact for clients, suppliers, and internal teams, ensuring smooth day-to-day execution across a high-volume, fast-paced travel environment.

The ideal candidate is detail-oriented, proactive, and comfortable managing multiple priorities while maintaining a high standard of accuracy and client service.

Key Responsibilities

Administrative&Operational Support

Provide day-to-day administrative support to travel consultants, groups department, and management

Prepare and format client-facing documents including itineraries, confirmations, invoices, and travel packages

Maintain organized digital and physical filing systems across client records, bookings, and financial documentation

Assist with general administrative tasks as required across departments

Group Travel&Booking Support

Assist with booking-related administrative tasks, including data entry, confirmations, and supplier follow-ups

Maintain accurate records of all groups, passengers, and leads within CRM and internal systems

Develop familiarity with group travel requirements across faith-based, special interest, and event-driven programs

Provide support in managing multiple active group files with varying timelines and service expectations

Front Desk Coverage

Serve as a point of contact for incoming calls, emails, and in-office visitors

Manage front desk operations with a professional, client-focused approach

Maintain a welcoming, organized, and professional office environment

Client&Supplier Coordination

Handle incoming customer service inquiries from prospective and existing clients with a solution-oriented mindset

Assist in maintaining ongoing communication with clients to support retention and repeat business

Set up and coordinate in-office and virtual training sessions with suppliers

Systems&Data Management

Input and maintain data across CRM systems, booking platforms, and internal tools

Ensure accuracy and consistency of client information, booking details, and billing records

Support travel advisors with administrative workflows and system updates

Office Coordination&Team Support

Coordinate internal communication across departments to ensure alignment and efficiency

Manage office supplies, scheduling, and general administrative logistics

Support onboarding of new employees with administrative setup

Assist in organizing internal meetings, travel arrangements, and company events

Participate in training sessions, industry events, and internal initiatives as required

Requirements

Experience

2–5 years in an administrative, office support, or coordinator role

Experience in travel, hospitality, or a service-driven environment is a strong asset

Exposure to group travel coordination or high-volume client servicing is preferred

Technical Skills

Strong proficiency in Microsoft Office (Word, Excel, Outlook)

Comfortable working across multiple systems including CRM platforms, booking tools, and invoicing systems

High attention to detail in data entry, documentation, and record-keeping

Profile (What You Must Be)

Highly organized with strong attention to detail

Able to manage multiple priorities in a fast-paced, deadline-driven environment

Proactive and solution-oriented, with a strong sense of ownership

Strong communicator with a professional and client-focused approach

Team-oriented, but capable of working independently when required

Calm under pressure and capable of handling high-volume workloads

Nice to Have

Experience with travel industry

Knowledge of travel documentation (tickets, itineraries, visas)

TICO certification (or willingness to obtain)

Experience supporting multiple departments or business units

Why Join

Work with a well-established and growing Canadian travel organization

Exposure to corporate travel, leisure, and global group tour operations

Collaborative team environment with hands-on learning opportunities

Clear pathway for growth into travel operations or consulting roles

Compensation

Salary range: 50-55k

Growth opportunities within operations and travel advisory teams

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