Senior UX Designer, Vancouver

Senior User Experience (UX) Designer The Senior User Experience (UX) Designer is responsible for defining the design vision, standards, and execution for AeroVect’s Autonomous Ground Support Equipment (AGSE) Service. As AeroVect’s first dedicated designer, this role will establish the design function from the ground up — setting the bar for how operators, customers, and internal teams experience our products. The primary focus area is Fleet Operations,which covers remote assistance, dispatch, and fleet monitoring interfaces that serve as the operational backbone of the AGSE Service. Working with the Product team, the Senior UX Designer will own hands‑on design for fleet ops surfaces while also setting the design direction for customer‑facingtools used by airline and airport stakeholders.

Responsibilities

Own the design vision and standards for the AGSE Service

Establish the design principles, patterns, and component library that will scale across fleet operations products and customer‑facing tools

Define the standards for how AeroVect represents autonomy state, system confidence, and exceptions across all user‑facing surfaces

Partner with Engineering on front‑end implementation standards to ensure design intent survives the build process

Set the bar for design quality and review work across the product organization as it grows

Lead hands‑on design for Fleet Operations products

Own end‑to‑end design for remote assistance, dispatch, and fleet monitoring tools – from discovery to high‑fidelity execution

Design for high‑stakes, real‑time operator workflows where information density, escalation handling, and decision latency directly impact safety and reliability

Partner with the Fleet Operations Product Manager to translate operator and customer needs into intuitive, scalable interfaces

Shape customer‑facing experiences

Design the airline and airport‑facing surfaces of the AGSE Service, including operational dashboards, performance reporting, and SLA visibility tools

Establish a coherent visual and interaction language across operator‑facing and customer‑facing products, while respecting their different contexts and constraints

Partner with the Product, Commercial, and Operations teams to ensure customer‑facing surfaces reflect the maturity and capability of the underlying service

Drive user research and discovery

Conduct direct research with airline/airport customers and internal operators at active deployments to understand workflows, pain points, and unmet needs

Establish lightweight research practices that fit the pace of an early‑stage company – usability testing, contextual inquiry, and operator shadowing

Translate research findings into design decisions and product requirements that the broader team can act on

Qualifications

BFA, BS, or equivalent experience in Design, HCI, or a related field

5+ years of product design experience owning complex, multi‑surface products end‑to‑end

Demonstrated experience designing operator‑facing or operations tooling – products where users spend hours in the interface and reliability is non‑negotiable

A strong portfolio showing range across information‑dense interfaces, real‑time data, and complex workflows

Proven ability to ship 0→ 1 products in a fast‑paced environment without an established design system to lean on

Experience establishing design standards, component libraries, or design systems from scratch

Exceptional craft across interaction design, visual design, and information architecture

Strong communication and stakeholder management skills, with the ability to articulate design rationale to technical and non‑technical audiences

Preferred Qualifications

Experience designing for teleoperations, remote assistance, fleet management, or other real‑time monitoring products

Background in autonomous vehicles, robotics, aviation, industrial operations, or other safety‑critical domains

Experience as the first designer or early design hire at a startup

Familiarity with designing for users operating under time pressure, cognitive load, or safety‑critical decision‑making

Comfort working closely with front‑end engineers and contributing to implementation discussions

Understanding of how to design interfaces that communicate system confidence, uncertainty, and degraded states

Familiarity with airline, airport, or large‑scale fleet operations environments

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