Event Support Administrator, Vancouver

Weekend Customer Service Administrator (temporary) Location:

Marriott Pinnacle, Vancouver, BC

Duration:

Temporary / Project-Based

Schedule:

Saturdays&Sundays, 8:30 AM - 5:30 PM (must be available both days)

Pay Rate:

$25/hour + vacation pay (paid weekly)

Vacancy Status:

This posting is for an existing vacancy.

About the Role We are seeking reliable, detail-oriented individuals to support a high-profile event project at the Fairmont Royal York. This role is ideal for candidates who thrive in fast-paced, customer-facing environments and can maintain professionalism under pressure while ensuring a high level of discretion and detail is followed. You will play a key role in managing VIP guest interactions, verifying credentials, and ensuring a smooth and secure pass distribution process.

Key Responsibilities

Provide front-facing customer service support to guests, including VIP clientele

Verify credentials and authorization for pass pick-up

Review and confirm customer orders, booking details, and pick-up dates

Maintain accurate records and documentation

Collaborate with team members to ensure efficient operations

Professionally handle inquiries and resolve issues as they arise

Enforce access policies, including turning individuals away if proper credentials are not presented

Qualifications&Requirements

Strong customer service and administrative skills

High level of attention to detail and accuracy

Ability to remain calm, composed, and professional under pressure

Confident in enforcing policies and managing sensitive situations

Mature work ethic with a dependable and team-oriented approach

Comfortable using your own laptop for order lookups and verification tasks

Excellent communication and interpersonal skills

Previous experience in hospitality, events, or VIP guest services is an asset

Additional Details

Dress Code:

Business casual

Environment:

Team-based, fast-paced but able to keep poised and attentive during lulls

Tools:

Must bring your own laptop for daily use

What Success Looks Like

Seamless guest experience with professional, polished interactions

Accurate and efficient verification of all credentials and orders

Strong teamwork and adaptability in a dynamic environment

If you're highly organized, thrive in a client-facing role, and bring a calm, solutions-focused mindset—we'd love to have you on the team for this exciting, important project!

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