Patient Care Manager, Road to Recovery Treatment (Vancouver)

Providence Health Care is now hiring a Patient Care Manager to support the opening of the next phase in Road to Recovery (R2R) continuum of person-centered and compassion-driven services: a ~50 bed off-site treatment center. In this role, you’ll play a pivotal role in shaping how this program comes to life—leading planning, designing care delivery, and ultimately overseeing a high-performing interdisciplinary team supporting clients through treatment and recovery. This is a rare opportunity to combine program design, operational leadership, and meaningful impact in one role—helping create a service that meets people where they are and supports long-term recovery.This posting is scheduled to close at 11:59 PM on Wednesday, May 13th. Road to Recovery

The R2R initiative strives to better address treatment of substance use issues by providing the right support to each client at the right time. People who use substances deserve the same access to evidence-based care as anyone else, free from stigma. As with all of our services at Providence Health Care, R2R delivers care in a way that strives to be person-centered, trauma-informed and culturally safe. Launched in 2023, the R2R supports clients at every phase of their wellness and recovery journey by coordinating seamless care, even if there are setbacks or relapses along the way.The R2R continuum of services in operation today includes 25 detox beds located at St. Paul’s Hospital, 20 transitional care beds for clients awaiting space in a treatment program or long-term housing, and the Aftercare Team, which launched in Fall 2024, providing outreach aftercare in the community.Your duties will include:

Lead the planning and launch of a new treatment program: Play a key role in shaping a new substance use treatment facility—working with clinical and project leaders to design care models, workflows, staffing structures, and operational processes that support protected, effective, and recovery-oriented care.Oversee day-to-day operations and team leadership (post-launch): Provide operational leadership for an interdisciplinary team, ensuring high-quality, patient-centered care delivery while managing staffing, budgets, and overall program performance. Drive quality improvement and service excellence: Use data, quality improvement, and risk management strategies to continuously evaluate and enhance care delivery—ensuring services are efficient, evidence-informed, and responsive to the needs of clients and families.Build strong partnerships across the care continuum: Collaborate with internal teams and community partners to support seamless transitions in care, strengthen connections to treatment and recovery services, and ensure clients are supported throughout their journey. What You Bring

Masters degree in a related Health Profession plus a minimum of five (5) years’ experience at the middle management level in a medium to large health care organization or an equivalent combination of education and experience. Community substance use services experience preferred, especially treatment/recovery services.Clinical service design and planning experience an asset. Leadership: Defines a vision and facilitates, guides, and mentors individuals and groups towards the vision, while maintaining group cohesiveness, motivation, commitment and effectiveness. Communication: Communicates effectively both verbally and in writing so that messages are understood; that is, understanding the essence and subtleties of the communication and the intended audience.Resources Management: Manages human, capital, financial and information resources so that organizational objectives are achieved. Conceptual Skills: Identifies and analyses situations and problems such that viable solutions are found. Approaches tasks and problems such that total systems and strategies are taken into account.Public/Community Focus: Responsive to the needs of health care, public, and community stakeholders and customers. Seeks partnership opportunities and actively promotes positive relations. Results Management: Plans and establishes courses of action for self and others that are results oriented. Systems Thinking: Aware of the interdependence of organizational systems and stakeholders and considers the whole in the formulation of solutions.Team Focus: Strives to understand perspectives of team members, synthesizes with own opinion, presents convincing point of view, and resolves conflicts. Time Management: Manages own work activities and delegates tasks to achieve maximum efficiency. Mastery of Change: Accepting of new initiatives and champions the implementation process amongst team members.Quality Improvement: Continuously identifies and implements improvements in work systems to ensure that the highest possible level of quality service is achieved. What We Offer

Competitive Pay: $118,923 - $170,951 CAD per year, depending on experience. Growth opportunities: We welcome individuals at all stages of their career, offering opportunities for professional development and growth. State-of-the-art facilities: The new St. Paul’s Hospital and health campus will be the most innovative approach to the delivery of integrated care in B.C. and Canada, designed to appropriately address the future health needs of patients, families, and our communities. From hospital care to primary and community health solutions, the new St.Paul’s Hospital will continue to lead innovations in care, research, and teaching. The new St. Paul’s Hospital is expected to open in 2027.Inclusive culture: We respect the diversity, dignity and interdependence of all persons. We value the cultural richness that our diverse workforce brings to the care of our equally diverse population of patients and residents. Meaningful impact: You will have the opportunity to work for an organization that is deeply committed to safeguarding of our surrounding environment by contributing to high quality care while promoting sustainable practices in your everyday work.Comprehensive health benefits package including dental, vision, and life insurance as well as pension. We acknowledge that Providence Health Care&the new St. Paul’s Hospital site is located on the traditional, ancestral, and unceded territory of the Coast Salish Peoples, including the territories of the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations.

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