AI Solution Architect (Vancouver)

Team

Our Business Applications and Analytics team plays a pivotal role in driving business success through data‑driven decision‑making and operational excellence. This dynamic team manages enterprise‑wide applications, including ERP, CRM, and BI systems. By harnessing the power of data and advanced analytical tools, we provide valuable insights that inform strategic initiatives, optimize processes, andenhance overall performance.Position Overview

Diligent is all‑in on AI and is seeking a dynamic and strategic AI leader to join our team as an AI Solutions Architect. This role accelerates internal AI capabilities across Marketing, GTM/Sales, Customer Success&Support, Finance, HR, Legal, and Product&Engineering teams. The ideal candidate bridges robust technical implementations and business needs, partnering with leaders to spot and act on opportunities for AI‑driven transformation and innovation. The role follows a hybrid work model; candidates within commuting distance of a Diligent office are expected to work onsite at least 50% of the time.Key Responsibilities

Partner with business leaders to understand challenges, identify AI opportunities, and implement effective AI/GenAI solutions. Lead the ideation, prototyping, deployment, and scaling of AI/GenAI technologies and agentic solutions tailored to business needs. Develop and communicate strategic frameworks and roadmaps for AI initiatives aligned with business goals.Champion best practices in AI/ML and GenAI development—including responsible AI, privacy, security, and ethical guidelines. Collaborate with cross‑functional teams to integrate AI tools within core business processes, ensuring seamless, high‑value adoption. Stay abreast of AI best practices, tools, and methodologies and introduce them to the organization.Drive AI and Data literacy across the company through training, workshops, and continuous education initiatives. Ensure compliance with data protection and privacy regulations in all AI implementations. Monitor and evaluate the performance and effectiveness of AI solutions and continually refine them.Collaborate with stakeholders to define and achieve key performance indicators (KPIs) and return on investment (ROI) for AI projects. Advocate and implement AI ethical guidelines and best practices. Required Qualifications

Bachelor's degree in Computer Science, AI/ML, Data Science, or a related technical field. 5+ years in a technical role (software, data, DevOps, etc.), with hands‑on experience building end‑to‑end prototypes using GenAI tools (GPTs, Hugging Face, open‑source LLMs, LangChain, Scikit‑learn, etc.).Hands‑on approach to learning in prompt‑engineering, fine‑tuning, RAG pipelines, or API integrations, with a commitment to rapid failure, iteration, and sharing findings. Ability to source, clean, and transform raw data—spreadsheets, logs, APIs, or CRM exports—into structured inputs for AI experiments and prototypes.Experience writing scripts or small applications to connect models, cloud services, or data sources. Prior experience with TensorFlow, PyTorch, Azure, AWS, or GCP is beneficial, but willingness to learn is equally important. Experience as a technical sales engineer or solutions consultant, capable of turning AI experiments into compelling stories and metrics that resonate with non‑technical stakeholders.Demonstrated experience addressing privacy, security, bias, and ethics in professional work, with strong familiarity with data privacy, AI ethics, and compliance requirements. Clear communication and a growth mindset; collaboration with marketers, sales professionals, engineers, and leaders. Preferred Qualifications

Strong knowledge of AI use cases, including NLP, computer vision, data analytics, predictive modelling, and translating technical capabilities into business value. Proficiency in large language models (LLMs), prompt engineering, RAG architectures, MLOps, LLMOps, and GenAI application deployment. Advanced programming and data engineering skills, with Python preferred, and experience in cloud‑based AI solutions (AWS, GCP, Azure).Ability to architect and deploy enterprise‑scale AI solutions, collaborating across sales, product, and implementation teams to ensure adoption and measurable ROI. Strategic thinker with strong analytical and problem‑solving skills, capable of driving measurable business outcomes through AI/GenAI.Diligent is an equal‑opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. Ifyou need assistance or an accommodation due to a disability, you may contact us at .

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