Senior Partner Program Manager, ISV Marketplace, Vancouver

About the Role Jobber is looking for a senior partner program manager to own the strategy, operations, and growth of our ISV Marketplace program. The role sits at the intersection of program management, platform strategy, and partner operations. You will define and execute the end‑to‑end marketplace partner experience—from recruitment and onboarding to listing optimization and ongoing performance management—while building the scalable frameworks and governance needed to grow the marketplace into a best‑in‑class ecosystem. Travel to partner sites and industry conferences is required.

Key Responsibilities

Marketplace Strategy&Program Design

Own the end‑to‑end ISV Marketplace program strategy and operating model

Define marketplace partner tiers, requirements, benefits, and engagement standards

Design and implement scalable onboarding, certification, and listing quality frameworks

Establish program policies, governance standards, and partner guidelines that maintain marketplace integrity

Develop the marketplace partner lifecycle from recruitment through scale with a programmatic approach

Continuously benchmark against industry‑leading marketplaces to evolve Jobber’s program

Marketplace Operations&Performance

Optimize marketplace operational processes, including listing reviews, partner communications, and program compliance

Manage operational processes for external third‑party marketplace listings

Define and track marketplace health metrics, partner performance indicators, and ecosystem KPIs

Build reporting frameworks and dashboards that surface actionable insights to leadership

Serve as the default contact for Tier 3 partners and manage communications with multiple partners

Cross‑Functional Leadership

Collaborate with Product and Engineering to shape marketplace platform capabilities, APIs, and developer experience

Work closely with Partner Managers to create programs that support partner growth and success

Partner with Marketing to drive marketplace awareness, co‑marketing, and listing discoverability

Align with Sales and Success teams to enable marketplace‑driven customer acquisition and retention motions

Provide marketplace insights, competitive intelligence, and ecosystem reporting to senior leadership

Champion the voice of ISV partners internally to influence product and platform investment decisions

Qualifications

Proven experience in partner program management, marketplace operations, or platform ecosystem roles within technology companies

Bachelor's degree or equivalent in Business, Management, or related field

Experience designing, launching, or scaling an ISV marketplace or app ecosystem program

Demonstrated success building partner lifecycle frameworks, tiering models, and operational playbooks

Strong program management skills with the ability to manage multiple workstreams and competing priorities

Commercial acumen and experience setting and exceeding ecosystem growth targets

Executive presence and ability to influence senior stakeholders internally and externally

Data‑driven mindset with experience building KPI frameworks and translating metrics into strategic action

Technical fluency and understanding of APIs, integrations, and platform/developer ecosystems

Strong cross‑functional collaboration skills in a fast‑paced environment

Passion for building structured, scalable programs that drive real business results

Willingness to travel regularly for conferences and partner engagements

Compensation Minimum Total Target Commission (TTC): $166,200, midpoint: $195,500, maximum: $224,800. The TTC includes base salary and a quarterly incentive equal to 20% of the base salary for achieving individual and team goals.

Benefits

Extended health benefits package with fully paid premiums for both body and mind

RRSP, TFSA, or FHSA matching

Stock options

Equity rewards, annual stipends for health and wellness, retirement savings matching

Dedicated Talent Development team with career coaching and leadership programs

Opportunities for career development within a rapid‑growing technology company

Equal Opportunity Employer We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer and are committed to working with applicants requesting accommodation at any stage of the hiring process.

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