Operations Supervisor, Trois-Rivières

This is an interview position plus CEV. Ce poste de superviseur de première ligne a pour mission de promouvoir la culture de sécurité avant tout de FedEx Express (FXE) et de gérer les opérations de tri quotidiennes ainsi que l’équipe de manutentionnaires de fret au sein d’une succursale. Le superviseur a la responsabilité de diriger et de guider les employésdans la manipulation appropriée des colis, le routage et la résolution des éventuelles défaillances de service liées à la fonction de tri. Il supervise l’ensemble des activités des manutentionnaires, notamment en orientant leur travail, en leur prodiguant mentorat, coaching et formation, et en veillant au respect des politiques et procédures de FXE ainsi que des réglementations gouvernementales dans les processus administratifs.

This is a frontline supervisor position that supports the FedEx Express (FXE) Safety Above All Culture and manages specific day‑to‑day sort operations and assigned Cargo Handlers (CH) staff within a station. Responsible to lead and guide employees in proper package handling, routing and recovery of potential service failures within the station sort function. The Operations Supervisor has oversight for all CH functions,including the direction of work activities, employee mentoring/coaching/training ensuring administrative processes are compliant with FXE policies and procedures and government regulations.

CONNAISSANCES, COMPÉTENCES, APTITUDES

Diplôme collégial

Deux ans d’expérience dans les opérations de tri chez FedEx ou dans un poste horaire de niveau senior OU,

Deux ans d’expérience en supervision dans un domaine apparenté.

Posséder un permis de conduire valide et un bon dossier de conducteur.

Pouvoir soulever des charges de 70 lb et de manœuvrer, avec l’aide d’un appareil approprié, des colis pesant jusqu’à 150 lb.

Réussir la formation de base et la formation périodique (y compris l’obtention et le maintien d’un certificat de marchandises dangereuses).

Encadrer et agir comme source de connaissances pour les autres employés.

Inspirer une vision commune et autonomiser et motiver uneéquipe.

Hiérarchiser et déléguer rapidement.

Traite et résout la gestion des conflits.

Communique de manière claire, concise et rapide. Écoute et répond avec empathie.

Chercheà simplifier les processus de gestion tout en assurant la qualité.

Prend la responsabilité des échecs de son groupe et agit rapidement pour trouver une solution convenable.

Forte maîtrise de l’organisation, de la planification et de l’analyse.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

College degree

2 years FedEx sort operations or senior level hourly role experience OR,

2 years supervisory experience in related industry

Must possess valid driver’s license and a good driving record

Ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment.

Ability to successfully complete all basic and recurrency training (including completing and maintaining DG certification)

Ability to mentor, coach, and act as a knowledge resource to other employees

Ability to inspire a shared vision and empower and motivate a team

Ability to prioritize and delegate in a time‑sensitive manner

Addresses and resolves conflict management

Communicates with others in a clear, concise, and timely manner. Listens and responds with empathy.

Seeks to simplify business processes while ensuring quality

Takes accountability for department failure and acts quickly to find a suitable solution

Strong organizational, planning, and analytical skills

Additional Details Le poste exige une maîtrise des deux langues officielles, soit le français et l’anglais. Bilingual is required French and English.

DISCLAIMER This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in a PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver’s license (e.g. Class 5,G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of: 1) their current driver’s abstract; 2) their performance during application interviews; and 3) their performance on any driver competency assessments administered.

Employment Equity Statement At FedEx our value of Taking Care of Each Other is reflected in our commitment to being an inclusive employer, one that represents the diversity of our customers and the communities in which we serve. We foster respectful, safe and inclusive workplaces where everyone is valued for their unique contributions. Applications from all qualified candidates are welcome. We encourage women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2SLGBTQ+ communities to apply. Please let us know if you need an accommodation during the recruitment and selection process. We will work with you to support your needs.

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