Bilingual Technical Account Manager (AI), Toronto

At Qohash we look for bold, mission-driven individuals who aren't afraid to take brave action in pursuit of meaningful outcomes. You thrive in fast-paced, evolving environments, demonstrate a strong sense of accountability, and embrace the unknown with curiosity and determination. We value people who are not only technically proficient but also deeply collaborative, customer-centric, and aligned with our core values of accountability, pursuit of excellence, and resilience. If you're energized by creating a safer digital future for all, read on.

Our Culture is at Our Core Our 5 core values are more than just words, they are a way of life for us:

Pursuit of Excellence

— Data security companies that aren’t constantly improving every aspect of what they mean by 'excellent' shouldn't exist

Resilience

— Security is a marathon without a finish line. Our customers and employees must have the support they need

Mission Focus

— We are here to protect the world's most sensitive data and create a safer digital future for all

Accountability

— Trust is earned through actions, not blame or wishful thinking. Fulfill promises and take responsibility for mistakes

Embracing Conflict

— To reach consensus and problem-solve quickly, it's important to communicate honestly and courageously.

Who you are You're a technical expert who bridges traditional enterprise architecture with AI-native approaches. You're comfortable with both legacy deployments and emerging AI-driven systems. You're genuinely curious about how AI is reshaping cybersecurity—you experiment, learn, and bring smart automation to customer challenges. You balance technical depth with relationship-building, translating complex solutions into measurable business outcomes.

What you will do

Strategic technical ownership:

Act as the primary technical contact for key accounts, understanding their infrastructure, security challenges, and business objectives across diverse environments

Multi-environment architecture support:

Deploy and optimize Qostodian across traditional infrastructure (network sensors, cloud platforms, enterprise collaboration tools) and AI-integrated architectures (agent fleets, MCP connections, autonomous workflows)

AI-accelerated delivery:

Leverage AI tools to diagnose issues faster, generate configurations, automate repetitive tasks, and reduce resolution times from days to hours

Proactive guidance:

Provide technical best practices, anticipate integration challenges, and help customers optimize their security posture as their architectures evolve

Professional stakeholder management:

Navigate complex customer environments with polish—reading the room, building trusted relationships across stakeholders with diverse roles, and representing Qohash professionally

Cross-functional collaboration:

Work with Product and Engineering to resolve complex issues, share customer insights, and influence product direction

Customer success and growth:

Conduct business reviews, monitor account health, identify expansion opportunities, and support renewals with measurable value delivery

Continuous learning:

Stay current on Qostodian roadmap, DSPM trends, and emerging AI capabilities; help customers adopt AI-accelerated security at their own pace

What Your Resume Shows Must Haves

Bilingual in English and French

(professional level fluency in both languages)

A strong alignment with our core values (high velocity company experience preferred)

Autonomous with AI tools and automation—actively using LLMs, automation frameworks, and modern workflows to elevate team capabilities and customer outcomes

5+ years of experience as a Technical Account Manager, Solutions Engineer, or Customer Success Engineer supporting complex enterprise SaaS environments

3+ years of hands-on experience with cloud platforms (GCP, Azure, AWS, +), IT infrastructure, and security tools in integrated or multi-system environments

3+ years of experience in Customer Success, Implementation, and Project Management roles involving autonomous execution and cross-team coordination

Demonstrated ability to manage multiple complex customer relationships simultaneously

Strong presentation and communication skills across executive and technical audiences

Bachelor's degree in a technical field or equivalent practical experience

Nice to Haves

Experience working in environments with multiple integrated platforms, APIs, or automation frameworks

Experience with data security, data governance, compliance, or privacy solutions

Familiarity with DSPM, DLP, or data classification tools

Experience building TAM programs, premium support offerings, or customer success playbooks

Certifications in relevant frameworks/technologies (ITIL, AWS, Azure, security certifications)

Experience with automation tools (n8n, HubSpot, ChatGPT, Cursor, Claude, +) and AI productivity or agent-based tools

Preference for candidates based in Quebec

What's In It For You?

Competitive salary range

Enjoy up to six weeks of paid time off annually—because we value your work-life balance

Comprehensive health benefits, including:

Life insurance

Short- and long-term disability

Paramedical and telemedicine services

Health Spending Account (HSA)

Work with cutting-edge AI tools and automation to do your best work

Join a mission-driven team protecting the world's most sensitive data

Qohash is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law. Only those candidates selected for the interview will be contacted.

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